Senior Manager, Internal Communications

This is a fully remote position, open to applicants in California.

📋 Description

• Take charge of the internal communications strategy, calendar, and multi-channel distribution framework for the People and COO organizations.

• Compose and refine engaging content tailored for internal audiences across the internal wiki and various channels.

• Develop consistent messaging regarding company updates, initiatives, and achievements.

• Assist leadership with communications related to change and reorganization.

• Oversee and enhance internal communication channels such as email, intranet, Slack, and other digital platforms.

• Create and uphold a crisis communications plan.

• Design and implement a quarterly employee listening framework that covers various employee groups and key moments.

• Set up feedback mechanisms and convert employee feedback into actionable steps.

• Construct, document, pilot, and refine a company-wide recognition framework.

• Integrate recognition processes into tools and systems like Slack and Workday.

• Identify and assist in launching culture initiatives rooted in company values.

• Monitor and report on the awareness and adoption of culture initiatives.

• Develop a connection framework for events and community programming, including remote/distributed hubs.

• Organize and execute company events with specific attendance and satisfaction goals.

• Analyze and present survey, attendance, engagement, and participation data to inform decision-making.

⛳️ Requirements

• A minimum of 6 years of experience in internal communications and employee experience/engagement.

• Exceptional writing skills that are clear and straightforward.

• Proven experience in designing employee listening, feedback, or survey programs.

• Background in building or managing employee recognition programs.

• Experience in planning and executing company-wide events or community programming, particularly for distributed/remote teams.

• Strong capability to analyze and accurately present data while using it to narrate a story.

• Ability to prioritize effectively, lead, and execute tasks independently as a senior individual contributor.

• Experience collaborating cross-functionally with employees and executives at all levels.

• Knowledge of best practices in internal communication channels.

• Understanding how communications, recognition, culture, and leadership interconnect.

• Experience in driving behavior change through effective communication and program design.

• Excellent verbal and written communication skills.

• Proficient with technologies such as Google Suite and Notion.

• Bonus: prior experience in founder-led startup organizations, familiarity with Notion, and proficiency with AI tools.

🏝️ Benefits

• 100% employer-covered medical insurance*

• Generous paid time-off policy (PTO)

• Paid sick leave

• Inclusive parental leave policy

• Holidays, including a year-end Global Week of Rest

• Volunteer days off

• RSU stock grants*

• Opportunities for professional development and training

• Company virtual happy hours

• Complimentary food

• Engaging team-building activities

• Monthly cell phone allowance

• Access to an innovative mental health support platform providing therapy, coaching, and self-guided mindfulness exercises for eligible employees and their dependents.

• Benefits may differ by country and worker type.