Senior Manager, Infrastructure Workplace Services – Virtualization Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead organization-wide operational support for RTX’s virtual computing environments, which encompass VDI, engineering compute platforms, and virtualization infrastructure.

• Supervise a team dedicated to maintaining reliable, secure, scalable, and sustainable virtual platforms.

• Collaborate with technology and business teams to formulate strategies, roadmaps, standards, and best practices.

• Propel platform standardization and operational excellence.

• Enhance customer experience across virtualization operations.

• Oversee KPIs and assess solution supportability.

• Reinforce cross-platform capabilities and ensure consistent support throughout various domains.

• Cultivate partnerships with Enterprise Digital Technology and business organizations.

• Impact enterprise architecture and technology choices by evaluating solutions and articulating value.

• Guarantee high availability, security, scalability, and cost-effectiveness of virtual platforms.

• Foster team development through cross-training, documentation, and knowledge sharing.

• Facilitate business growth, new program onboarding, and emerging requirements with scalable operational processes.

• Refer to written work instructions for daily job functions.

⛳️ Requirements

• A University Degree or equivalent experience along with a minimum of 10 years of relevant experience, or an Advanced Degree in a related field with at least 7 years of experience.

• Demonstrated ability to collaborate with customers and senior leadership, ensuring deliverables are met and accountability for key milestones is maintained.

• Proven track record in leading and delivering dependable operational platforms in global production settings.

• Experience in supporting virtual desktop infrastructure within medium to large enterprise environments.

• Knowledge of virtualization technologies and architectures spanning compute, network, storage, application, and automation layers.

• Experience in strategic planning, technology roadmapping, and implementing sustainable solutions in complex, 24/7 production environments.

• Outstanding interpersonal, communication, and customer service skills.

• Capacity to collaborate with senior technical and business leaders.

• Proficiency in solving intricate problems, balancing competing priorities, and delivering practical, supportable solutions.

• Familiarity with UNIX/Linux/Solaris and/or Windows integration in medium to large-scale environments.

• Working knowledge of cloud platforms and operational models suitable for high-availability environments.

• Experience with enterprise storage technologies such as NetApp and PowerMax.

• Preferred: experience in promoting the adoption of cloud-based solutions and implementing use cases that provide measurable business value.

• Preferred: working knowledge of private, public, and hybrid cloud architectures, including IaaS, PaaS, and SaaS, across AWS, Azure, Oracle, and similar platforms.

• Preferred: experience with VMware, Nutanix, and other virtualization technologies.

• Preferred: familiarity with hyperconverged infrastructure solutions.

• Preferred: understanding of networked storage platforms, including NetApp and PowerMax, within hyperconverged environments.

• U.S. citizenship is required; only U.S. citizens are permitted to access information under this program/contract.

• Work instructions are provided in English only.

🏝️ Benefits

• Competitive compensation.

• Comprehensive healthcare benefits.

• Wellness programs.

• Retirement benefits.

• Work/life balance initiatives.

• Parental leave, including paternal leave.

• Flexible work schedules.

• Achievement awards.

• Educational assistance.

• Backup care for children/adults.

• Career development initiatives.

• Recognition programs.