Operations Coordinator

This is a fully remote position, open to applicants in India.

📋 Description

• Maintain regular engagement across Hoot-Recruit's Facebook group, Facebook business page, Instagram, and The Offer Room community.

• Schedule and publish job opportunities, business updates, promotions, announcements, and other pertinent content.

• Ensure that all public-facing content is professional, accurate, grammatically correct, and aligns with the Hoot-Recruit brand.

• Monitor new orders and inquiries from the website, community platforms, business phone, and other communication channels.

• Send onboarding communications and clarify the next steps for clients.

• Organize incoming orders, gather necessary information, and route projects to the owner.

• Address client inquiries and follow up when information is incomplete.

• Enter new job openings into the Applicant Tracking System as recruiting needs arise.

• Review resumes and applicant information for completeness, accuracy, and alignment with position requirements.

• Coordinate and schedule candidate interviews on the owner's calendar.

• Maintain organized and current applicant information and recruiting activity.

• Assist in managing the business phone line, accept transferred calls, and respond to business text messages.

• Help prospective clients with basic service and ordering inquiries, and assist in onboarding new customers with the appropriate services.

• Escalate issues that require the owner's direct attention.

• Maintain client trackers, order information, and internal records.

• Identify outstanding tasks and follow up proactively without reminders.

• Suggest tools, systems, automations, or process improvements.

• Provide occasional administrative support as business needs change.

⛳️ Requirements

• Technologically adept, resourceful, self-motivated, and an outstanding communicator.

• Excellent written communication skills, including spelling, punctuation, grammar, accuracy, and attention to detail.

• Previous experience in customer service, remote administration, virtual assistance, recruiting, social media, or similar fields is strongly preferred.

• Comfortable with independently learning new platforms and technologies.

• Experience working professionally with customers or clients.

• Ability to manage responsibilities and meet deadlines in a remote work environment.

• Timely and professional communication via phone, text, and email.

• Proficient in using or quickly learning social media platforms, scheduling tools, applicant tracking systems, and online business platforms.

• Capable of exercising discretion when handling confidential client and candidate information.

• Proactive in identifying tasks that need attention and taking appropriate action.

• Availability typically between 12:00 PM and 2:00 PM ET, with scheduled work spread across one or two days as needed.

• Ability to provide light monitoring and respond to business text messages throughout the week.

🏝️ Benefits

• Regular supplemental income opportunity.

• Consistent, mutually agreed-upon work schedule.

• Remote work arrangement.

• Approximately 2–4 hours of work per week.

• Negotiable compensation based on experience and final scope.