Senior Customer Enablement Operations Specialist

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Assist the Global Strategic Customer Enablement Team with analysis, reporting, and operational support.

• Evaluate supply gaps, inventory issues, shipment challenges, backlog problems, and service interruptions to determine root causes and facilitate resolutions.

• Address complex customer-related issues and ensure timely resolution of critical business matters.

• Deliver analysis for customer engagements, operational reviews, business assessments, supply assurance, and escalation management.

• Collaborate with Supply Chain, Planning, Operations, Manufacturing, Logistics, Customer Service, and Commercial teams.

• Assess forecast, inventory, shipment, backlog, consumption, and demand trends to pinpoint risks and opportunities.

• Create customer-oriented reports, scorecards, dashboards, summaries, and materials for business reviews.

• Standardize customer reporting formats, templates, and data visualization techniques.

• Utilize Excel, Power BI, SAP, Salesforce, and other tools to streamline reporting processes and enhance data integrity.

• Assist in escalations through data collection, analysis, risk evaluation, and actionable recommendations.

• Recognize business risks and aid in establishing mitigation strategies to ensure customer supply continuity.

• Promote continuous improvement in reporting efficiency, data accuracy, operational effectiveness, and customer satisfaction.

⛳️ Requirements

• Bachelor’s degree in business or a related field, and/or 3–5 years of equivalent experience in customer-facing problem-solving pertaining to operational, supply, inventory, service, or fulfillment-related challenges.

• Demonstrated ability to analyze intricate business problems, identify root causes, and formulate practical solutions.

• Advanced proficiency in Microsoft Excel, including data analysis, automation, Power Query, dashboard creation, and reporting.

• Strong analytical, organizational, and communication capabilities.

• Ability to collaborate effectively across various functions and organizational levels.

• Proven track record in managing multiple priorities in a dynamic environment with minimal oversight.

• Self-motivated individual with a strong sense of ownership, urgency, accountability, and attention to detail.

• Customer-centric mindset with a commitment to enhancing customer experience.

• Must not require Entegris immigration sponsorship now or in the future.

🏝️ Benefits

• Eligibility for annual bonuses.

• Progressive paid time off policy.

• Competitive 401(K) plan with significant employer matching and no delayed vesting.

• Comprehensive health, dental, and vision insurance plans.

• Education assistance.

• Values-driven culture with colleagues who are committed to People, Accountability, Creativity, and Excellence.