Senior Manager, Infrastructure Support

This is a fully remote position, open to applicants in California.

📋 Description

• Lead, mentor, and enhance the capabilities of a team of Cloud System Administrators.

• Prioritize tasks, manage workloads, and ensure the timely execution of both operational and project-related activities.

• Conduct regular one-on-one meetings, performance assessments, and career development planning sessions.

• Foster a collaborative, inclusive, and high-performing culture among team members distributed across various locations.

• Supervise the planning, execution, and successful delivery of cloud system projects, migrations, deployments, vulnerability management, and enhancements.

• Coordinate cross-functional project efforts to align with organizational objectives and minimize interruptions.

• Manage compliance-focused programs such as Clara, ATO, and GTA, ensuring accurate and timely submissions through effective input gathering.

• Maintain comprehensive project documentation, workflows, and financial reporting.

• Assist in shared-services roadmap development and long-term strategic planning initiatives.

• Oversee daily cloud operations, troubleshooting, and service continuity in collaboration with the Cloud Systems Lead.

• Ensure compliance with organizational policies, cloud security standards, and regulatory frameworks.

• Act as a liaison among stakeholders, technical teams, and leadership, escalating issues when necessary.

• Propel cloud initiatives that enhance system performance, security, and overall business value.

• Guarantee an outstanding customer and stakeholder experience while facilitating essential cloud-based functionalities.

⛳️ Requirements

• Bachelor’s degree in Management Information Systems, Computer Science, Technology, Engineering, Mathematics (STEM), or a related discipline with 10 years of experience; OR 14 years of relevant experience in place of a degree.

• Demonstrated experience in managing technical teams and projects within dynamic, production-oriented environments.

• Previous leadership experience in enterprise cloud, infrastructure, or systems operations settings.

• Proficient in utilizing ticketing, change management, or service management systems, such as ServiceNow.

• Strong documentation skills.

• Capability to analyze complex issues, facilitate resolutions, and communicate status effectively.

• Experience working collaboratively with remote teams, vendors, and business stakeholders.

• Ability to convert business requirements into effective technological or operational solutions.

• U.S. citizenship is required; only U.S. citizens are authorized to access information under this program/contract.

• Willingness to support 24x7 operational settings, including occasional work outside standard hours.

• Travel may be required up to 5%.

🏝️ Benefits

• Healthcare benefits.

• Wellness benefits.

• Retirement benefits.

• Work/life balance benefits.

• Parental leave, including paternal leave.

• Flexible work arrangements.

• Achievement awards.

• Educational assistance programs.

• Child/adult backup care services.

• Medical, dental, and vision insurance options.

• Life insurance coverage.

• Short-term disability insurance.

• Long-term disability insurance.

• 401(k) matching contributions.

• Flexible spending accounts.

• Employee assistance programs.

• Employee Scholar Program.

• Paid time off.

• Recognized holidays.

• Annual short-term and/or long-term incentive compensation programs may be available.