Senior Manager, Hospitality & Events

This is a fully remote position, open to applicants in Alabama, +8 more states.

📋 Description

• Oversee the global registration platform from start to finish, encompassing builds, updates, data structure, and accuracy of workflows.

• Develop and review registration content, guest communications, and program descriptions.

• Guide the registration team’s workload, priorities, and support for Visa programs throughout the year.

• Manage customer database systems associated with registration, ensuring data integrity and scalability.

• Conduct daily registration operations, including managing guest lists, communicating with attendees, and resolving inquiries.

• Generate registration reports, dashboards, and client-ready materials, including guest lists, itineraries, and collateral.

• Collaborate across departments with event operations, guest experience, merchandise, and ticketing teams.

• Assist global merchandise operations, which includes branding alignment, inventory tracking, and fulfillment on a global scale.

• Convey timelines, status updates, and next steps during client calls and internal meetings.

• Drive continuous improvement in registration processes, tools, and communication workflows.

⛳️ Requirements

• Over 5 years of experience in registration management, database management, ticketing operations, or program operations.

• Profound expertise with registration platforms, websites, or customer data systems.

• Exceptional writing skills for crafting registration content, guest communications, and system documentation.

• High proficiency in working with structured data, monitoring progress, and ensuring accuracy.

• Experience in supporting senior leaders, executives, or high-profile clients.

• Strong organizational abilities, capable of managing multiple programs and communication streams.

🏝️ Benefits

• Medical, vision, and dental insurance.

• Life insurance.

• Short-term and long-term disability insurance.

• 401k plan.

• Flexible paid time off.

• At least 15 paid holidays each year.

• Paid sick and safe leave.

• Paid parental leave.

• Flexible holiday package starting at 20 days.

• Corporate discounts.

• Commuter benefits.

• Cell phone reimbursement.

• Flexible working arrangements and schedules that support work/life balance.

• Progressive parental and caregiver programs.

• Opportunities to engage in community support through global social responsibility initiatives.

• Eligibility for discretionary incentive compensation.