Senior Manager, Home Lending Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead the strategy and implementation of Home Lending Servicing Operations.

• Establish the long-term servicing roadmap and operational framework.

• Supervise third-party servicing BPO partners, ensuring performance expectations, SLAs, quality benchmarks, and governance routines are met.

• Collaborate with Product and Engineering teams to enhance servicing capabilities, drive automation, and improve processes.

• Work alongside Risk, Compliance, Investor Services, Finance, Legal, and Capital Markets to fulfill regulatory, investor, and internal control mandates.

• Evaluate servicing performance metrics and operational data to detect trends, identify root causes, and suggest improvements.

• Offer mortgage servicing subject matter expertise in areas such as payment application, interest accrual, escrow administration, payoff calculations, draw administration, and servicing transfers.

• Create operational controls, reporting mechanisms, and vendor governance processes.

• Guide, mentor, and develop operations leaders.

⛳️ Requirements

• A Bachelor’s degree or equivalent practical experience.

• Over 8 years of experience in residential mortgage servicing operations.

• At least 4 years of experience in leading managers and operational teams.

• Proven experience in managing outsourced mortgage servicing vendors or BPO relationships.

• Background in developing servicing operating models, operational processes, and vendor governance frameworks.

• Proficient in mortgage servicing functions, including payment processing, interest calculations, escrow administration, payoff processing, and draw calculations.

• Experience collaborating with Risk, Compliance, Finance, Investor Services, or Capital Markets in a regulated mortgage servicing environment.

🏝️ Benefits

• Competitive compensation package, comprising base pay, bonus opportunities, and quarterly vesting annual equity grants.

• Retirement benefits such as a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to an annual maximum of $15,000.

• Employee Stock Purchase Plan (ESPP) offering discounted stock purchase options for eligible employees (US only).

• Comprehensive coverage/resources for medical, dental, vision, and wellness.

• Supplemental health coverage available for Canada.

• Health Savings Account contributions for eligible plans (US only).

• Life insurance and disability coverage provided.

• Paid time off, sick leave, and company holidays included.

• Paid family and parental leave offered.

• Family-focused benefits for fertility, parenthood, and caregiving.

• Employee Assistance Program (EAP) featuring mental health support and life-centered resources.

• Access to financial planning tools and a financial concierge service (US only).

• Annual wellness allowance provided.

• Annual productivity allowance for relevant tools and resources.

• Opportunities for team events, all-company updates, and participation in employee resource groups (ERGs).

• Catered lunches and fully stocked micro-kitchens available at offices in the Bay Area, Austin, Columbus, and New York City.