Senior Manager, Global Account Partners

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and nurture a team of 6 to 7 Global Account Partners.

• Take ownership of retention and growth across a diverse portfolio of accounts.

• Develop strategies for investment, upselling, and proactive intervention before accounts face risks.

• Mentor the team in promoting Syndio's platform vision and expanding account relationships.

• Engage in high-level customer discussions and negotiations.

• Assist customers in recognizing the value and return on investment of pay governance.

• Maintain a three-part forecast encompassing retention, growth, and pipeline generation.

• Execute forecasting aligned with a defined sales process and provide leadership with precise projections.

• Recruit, interview, and onboard Account Partners.

• Manage customer escalations and discern when to coach, intervene, or allow the team to take the lead.

• Contribute to shaping the direction of a rapidly evolving team.

⛳️ Requirements

• Over 5 years of experience managing and coaching account managers, sales representatives, or customer success professionals.

• Proven experience in assisting individuals in transitioning into new roles or developing new skill sets.

• Background in leading a software team responsible for a book of business with sales quotas.

• Demonstrated success in retaining customers while focusing on growth and implementing strategies for new product offerings.

• Capability to coach on selling a comprehensive platform to enhance existing accounts.

• Proficient in articulating value propositions and ROI effectively.

• Comfortable leading high-level executive discussions and negotiations.

• Expertise in accurate forecasting related to retention, growth, and pipeline management.

• Skilled in pipeline management aligned with a defined sales process.

• Experience in managing customer escalations.

• Proven ability to collaborate across teams, including working with Sales Engineers and other go-to-market functions.

• Experience in recruiting and interviewing high-caliber talent.

• Familiarity with guiding teams through transitions and conducting performance management conversations.

🏝️ Benefits

• Syndio Equity.

• Flexible Vacation Policy.

• Paid sick & safe time.

• Compassion leave.

• Voting leave.

• Paid parental leave.

• Medical, Dental, Vision; Syndio covers 90% of employee premiums and 50% for dependents.

• Life Insurance & Disability; Syndio pays the full premium.

• 401(k).

• Fully remote model.