Senior Manager – Front Office Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and execute CAA's front-office technology strategy and roadmap, ensuring alignment with business priorities and growth goals.

• Collaborate with business leaders, product management teams, and IT departments to prioritize and guide the delivery of new capabilities, enhancements, and operational improvements.

• Own and refine the portfolio roadmap and service capabilities to align with enterprise strategy and business outcomes.

• Lead the planning, design, development, and deployment of scalable front-office solutions.

• Ensure compliance with enterprise architecture, data, integration, and security standards.

• Drive execution across distributed internal teams and external partners to deliver high-quality technology solutions.

• Establish and advocate for best practices in Agile, DevOps, and modern engineering methodologies.

• Oversee the operations, support, and continuous improvement of front-office platforms to ensure reliability, performance, and user satisfaction.

• Monitor service health, performance metrics, and adoption to guarantee business value.

• Develop and maintain strategic relationships with technology vendors and partners.

• Guide cross-functional teams and stakeholders to harmonize business processes, technology capabilities, and delivery timelines.

• Lead and cultivate a team of technical leaders and engineers through coaching, mentorship, and performance leadership.

⛳️ Requirements

• Bachelor's degree in Information Systems, Engineering, Management, or a related field, or equivalent experience.

• 12+ years of experience in enterprise IT.

• Significant experience in delivering and supporting front-office/customer-facing platforms.

• Proven leadership experience in managing large-scale technology delivery and operations teams.

• 3+ years of robust experience within the Salesforce ecosystem, encompassing Sales, Service, Marketing, and Experience Cloud.

• Extensive hands-on experience in delivering and operating digital platforms, including UI/UX, modern web/mobile development frameworks, portal technologies, content management platforms, and knowledge bases.

• Strong experience with Agile and DevOps delivery practices throughout the full software development lifecycle.

• Experience leading distributed and cross-functional teams in a matrixed environment.

• Strong understanding of solution architecture, integrations, and enterprise technology ecosystems.

• Experience collaborating closely with business leadership and influencing product management organizations.

• Preferred industry experience in transportation/logistics, insurance claims, and/or supply chain systems.

• Exceptional skills in stakeholder management and communication.

• Strong leadership abilities, along with team development, coaching, and mentoring skills.

• Excellent analytical and problem-solving capabilities.

• Experience working in a collaborative, team-oriented, and global environment.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible working arrangements to support work-life balance.

• Engaging company culture with team-building activities.