Senior Manager – Front Office Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and spearhead the front-office technology strategy and roadmap, ensuring alignment with business priorities and growth goals.

• Collaborate with business leaders, product management teams, and IT departments to prioritize and oversee the delivery of new capabilities, enhancements, and operational improvements.

• Manage and enhance the portfolio roadmap and service capabilities in line with enterprise strategy and business results.

• Lead the planning, design, development, and deployment of scalable front-office solutions.

• Ensure compliance with enterprise architecture, data, integration, and security standards.

• Drive execution among distributed internal teams and external partners to provide high-quality technology solutions.

• Establish and advocate for best practices in Agile, DevOps, and contemporary engineering methodologies.

• Oversee the operations, support, and continuous improvement of front-office platforms to ensure reliability, performance, and user satisfaction.

• Monitor service health, performance metrics, and adoption rates to ensure the delivery of business value.

• Develop and maintain strategic relationships with technology vendors and partners.

• Guide cross-functional teams and stakeholders to synchronize business processes, technology capabilities, and delivery timelines.

• Lead and nurture a team of technical leaders and engineers through coaching, mentorship, and performance leadership.

• Report directly to the VP of IT Enterprise Systems & Architecture.

⛳️ Requirements

• Bachelor’s degree in Information Systems, Engineering, Management, or a related field, or equivalent experience.

• Over 12 years of experience in enterprise IT, with substantial experience in delivering and supporting front-office/customer-facing platforms.

• Demonstrated leadership experience managing large-scale technology delivery and operations teams.

• More than 3 years of extensive experience in the Salesforce ecosystem, including Sales, Service, Marketing, and Experience Cloud.

• In-depth hands-on experience in delivering and operating digital platforms, such as UI/UX, modern web/mobile development frameworks, portal technologies, content management platforms, and knowledge bases.

• Strong background in Agile and DevOps delivery practices throughout the entire software development lifecycle.

• Experience guiding distributed and cross-functional teams in a matrixed environment.

• Comprehensive understanding of solution architecture, integrations, and enterprise technology ecosystems.

• Experience collaborating closely with business leadership and influencing product management organizations.

• Outstanding stakeholder management and communication skills.

• Strong leadership skills, with capabilities in team development, coaching, and mentoring.

• Proven ability to align people, processes, and technology to create business value at scale.

• Strong customer-centric mindset with a focus on user experience and service excellence.

• Capacity to lead through ambiguity, shifting priorities, rapid scaling, and complex organizational settings.

• Strong analytical and problem-solving abilities with a keen attention to detail and execution discipline.

• Ability to drive alignment and decision-making among senior stakeholders and cross-functional teams.

• Experience working in a collaborative, team-oriented, and global environment.

• Industry experience in transportation/logistics, insurance claims, and/or supply chain systems is strongly preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunity for professional development and career growth.

• Flexible work arrangements and a supportive team environment.

• Access to the latest tools and technologies.