Senior Manager, Field Service

This is a fully remote position, open to applicants in Italy.

📋 Description

• Lead and enhance the national Service and Field Applications team in Italy.

• Oversee and mentor Field Service Area Managers along with Field Application Managers.

• Promote customer satisfaction, service excellence, and retention of the existing business.

• Collaborate with Commercial and Sales leadership to foster sustainable growth and enhance customer relationships.

• Develop and implement the national service strategy.

• Ensure that contractual obligations, operational KPIs, productivity goals, and customer expectations are met.

• Build organizational capabilities and establish technical excellence.

• Cultivate talent, plan for succession, enhance leadership capabilities, and initiate continuous improvement efforts.

• Encourage a high-performance, customer-focused culture.

• Act as a vital member of the Italy Leadership Team.

• Shape business strategy and spearhead transformation initiatives.

• Optimize resource allocation and promote cross-functional collaboration.

⛳️ Requirements

• Bachelor's Degree in Engineering, Chemistry, Biology, Life Sciences, or a relevant technical/scientific field.

• Over 10 years of experience in the Medical Diagnostics, Healthcare, Medical Device, or Life Sciences industries.

• Substantial leadership experience in Field Service and/or Field Applications organizations.

• Proven success in leading managers and teams that are geographically dispersed.

• Demonstrated ability to drive operational performance, transform organizations, and develop talent.

• Strong leadership skills, strategic thinking, stakeholder management, and business insight.

• Capacity to influence senior leaders and translate service excellence into customer satisfaction and business growth.

• Exceptional communication and problem-solving abilities.

• Proficiency in English.

• Willingness to travel nationally up to 50% of the time.

• Valid driver's license.

🏝️ Benefits

• Health care program.

• Paid time off.

• Company car.

• Ticket restaurant.

• Pension Fund Mario Negri + Prev.int funds 2% contributed by the Company.

• Medical funds Fasdac+ Previass.

• Insurance Pastore.

• Training CFMT.

• Welfare Negri at 1500 euros per year.

• 20% of annual base salary as bonus/incentive pay.