Senior Manager – Field Operations, Auction Performance

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish the strategic framework and operational model for the national field organization and auction partnerships.

• Supervise a high-performing team of Remarketing Field Representatives.

• Take ownership of the overall performance and scalability of operations for a portfolio surpassing $500M in annual assets.

• Lead, mentor, and assess performance across all markets.

• Manage relationships with auction leadership and influence service levels and operational execution through data-driven scorecards.

• Formulate strategies for over $500M in annual vehicle assets to optimize efficiency and enhance client outcomes.

• Create workflows and tools that guarantee consistency.

• Act as the final escalation point for critical arbitrations and operational risks.

• Provide advisory services to key clients regarding market conditions and performance metrics.

• Standardize best practices across auction locations.

• Implement tools and technologies to ensure maximum effectiveness of the field team.

• Achieve or surpass benchmarks for net recovery, cycle time, and ROI.

• Expand the field organization while upholding high quality-control standards.

• Collaborate daily with LaneLink Executive Leadership, Product teams, Senior Auction Group Leadership, NAAA representatives, Institutional Clients, and Sales Leadership.

• Report directly to the Director of Remarketing.

⛳️ Requirements

• Over 10 years of experience in remarketing, auction operations leadership, or automotive field management.

• Bachelor’s or Master’s degree in Logistics, Business, or a related field, or equivalent experience.

• Proven ability to lead distributed teams across multiple regions.

• Experience managing large-scale asset portfolios (minimum $100M+, ideally $500M+).

• Willingness to travel extensively (up to 75%) to auction locations and client sites.

• Proficiency with Google Suite products and remarketing programs such as AutoIMS, MMR, and Edge Pipeline.

• Strong stakeholder management and executive-level communication skills.

• In-depth understanding of NAAA standards, auction operations, and wholesale market trends.

• Comprehensive knowledge of vehicle reconditioning ROI and pricing strategies.

• Proven capability to design and implement performance scorecards and standardized KPIs.

• Familiarity with remarketing technology platforms and data analytics tools.

• Ability to translate complex market data into actionable field strategies.

• Previous experience in an enterprise-level Director role within the remarketing industry (preferred).

• Significant involvement with NAAA committee work or industry-standard setting (preferred).

• Experience in change management within a high-growth or evolving corporate environment (preferred).

🏝️ Benefits

• Competitive salary.

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US).

• 401K (US) or RRSP (Canada) with immediate vesting and company match.

• Paid vacation, personal, and sick time.

• Paid maternity and paternity leave (US).

• Employer-funded short-term disability, long-term disability, life insurance, and AD&D (US).

• Comprehensive Employee Assistance Program.

• Employer-sponsored Leap into Service Day for volunteering.

• Tuition reimbursement for eligible programs.

• Opportunities to enhance your skills and share your expertise across a publicly traded, global organization.

• Company culture promoting internal promotions, diverse career paths, and meaningful advancement.