Senior Manager, Field & Customer Solutions

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Identify prospective Advance Case Management (ACM) clients and collaborate with Commercial and Field Sales teams to enhance engagement.

• Present ACM to surgeons, C-suite executives, IT personnel, and administrative stakeholders.

• Oversee ACM deployments within designated regions, including both remote and on-site activities and training sessions.

• Meet annual deployment objectives for sites and surgeons.

• Assist ongoing customer and Field Sales usage of ACM by analyzing metrics and data while addressing any issues.

• Foster ACM awareness and provide education to Commercial and Field Sales leadership.

• Lead or engage in professional and commercial education courses, labs, and industry conferences.

• Indirectly manage and influence stakeholders across various departments, including Field and Customer Solutions, IT, Legal, Contracting, Commercial, and HCC.

• Cultivate relationships with Area VPs, Regional Managers, Distributor Principals, Sales Consultants, and Commercial Platform teams.

• Collaborate with F&CS Operations and Platform teams on marketing materials, implementation procedures, reporting requirements, and tools.

• Contribute to the development and management of other digital solutions while participating in company projects and initiatives.

⛳️ Requirements

• A bachelor’s degree is mandatory.

• At least eight (8) years of pertinent professional experience is required.

• Background in Sales, Marketing, Supply Chain, Finance, Digital Health, or Engineering is essential.

• Strong skills in collaboration, partnering, and negotiation are necessary.

• Proven ability to work autonomously with robust planning and organizational capabilities.

• Experience in the healthcare industry or environment is preferred.

• Experience in orthopedic sales or marketing is advantageous.

• Familiarity with orthopedic products is required.

• Experience in people management is desirable.

• Experience managing EMR/EHR integrations is beneficial.

• Willingness to travel domestically up to 25% to various locations and sites may be necessary.

🏝️ Benefits

• Retirement plan (pension).

• Savings plan (401(k)).

• Long-term incentive program.

• Vacation – 120 hours per calendar year.

• Sick time - 40 hours per calendar year; for employees residing in the State of Colorado – 48 hours per calendar year; for those in the State of Washington – 56 hours per calendar year.

• Holiday pay, including Floating Holidays – 13 days per calendar year.

• Work, Personal, and Family Time - up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.

• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.

• Caregiver Leave – 80 hours in a 52-week rolling period.

• Volunteer Leave – 32 hours per calendar year.

• Military Spouse Time-Off – 80 hours per calendar year.

• Inclusive interview accommodations.