Employee Support Case Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee and manage employee hardship cases from initial intake to final resolution.

• Analyze intricate situations involving housing instability, family crises, bereavement, safety issues, financial difficulties, and other life challenges.

• Evaluate risk factors and apply established protocols to determine suitable outcomes and support alternatives.

• Connect employees with appropriate resources and services.

• Ensure accurate case documentation while upholding confidentiality and data protection.

• Collaborate with internal stakeholders to address complex cases and eliminate barriers to support.

• Utilize independent judgment to make informed decisions in sensitive circumstances.

• Handle a significant caseload in a dynamic environment while maintaining quality and precision.

• Navigate various systems and tools to research, document, and process case activities.

⛳️ Requirements

• A Bachelor's degree is required.

• A minimum of 3 years of experience in Human Resources, Employee Relations, Case Management, Employee Support Services, Leave Administration, Social Services, Crisis Support, or a related discipline.

• Proven experience managing confidential and sensitive data.

• Strong problem-solving, critical thinking, and decision-making capabilities.

• Exceptional written and verbal communication skills.

• Ability to prioritize competing tasks and work efficiently in a fast-paced setting.

• Comfortable working with multiple systems and tools concurrently.

• Keen attention to detail and sound judgment.

• Empathy balanced with an objective perspective.

• Capacity to remain composed and professional in emotionally charged situations.

• High level of discretion and confidentiality is essential.

• Preferred background in Employee Relations, Leave of Absence Administration, Employee Advocacy Programs, Crisis Intervention or Support Services, Case Management, or Workplace Safety/Escalations Support.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan – Options for Pre-tax and Roth post-tax contributions.

• Life Insurance (Voluntary Life & AD&D for employees and dependents).

• Short and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Time Off/Leave (PTO, Vacation, or Sick Leave).