Senior Manager, Field & Customer Solutions

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Identify prospective ACM customers and collaborate with Commercial and Field Sales teams to enhance engagement with key customer targets.

• Showcase the Advance Case Management (ACM) solution to surgeons, C-suite executives, IT personnel, and administrative staff.

• Oversee ACM implementations with clients in designated regions, encompassing both remote and on-site activities and training sessions.

• Meet annual deployment objectives for sites and surgeons.

• Facilitate ongoing ACM utilization by customers and Field Sales stakeholders by analyzing metrics and data while resolving issues.

• Promote ACM awareness and education among leaders in Commercial and Field Sales.

• Lead and engage in professional/commercial education courses, laboratories, and industry conferences.

• Indirectly manage and influence stakeholders across Field and Customer Solutions, IT, Legal, Contracting, Commercial, and HCC.

• Cultivate relationships with Area VPs, Regional Managers, Distributor Principals, Sales Consultants, and Commercial Platform teams.

• Collaborate with F&CS Operations and Platform teams to develop marketing materials, implementation procedures, reporting requirements, and tools.

• Assist in the development and management of other digital solutions while participating in company projects and initiatives.

⛳️ Requirements

• A Bachelor’s degree is required; a graduate degree is preferred.

• At least eight (8) years of relevant professional experience is required.

• Background in Sales, Marketing, Supply Chain, Finance, Digital Health, or Engineering is necessary.

• Strong skills in collaboration, partnership, and negotiation are essential.

• Proven ability to work independently with excellent planning and organizational skills.

• Experience in the healthcare industry/environment is preferred.

• Experience in orthopedic sales or marketing is preferred.

• Familiarity with orthopedic products is preferred.

• People management experience is preferred.

• Experience managing EMR/EHR integrations is preferred.

• May require up to 25% domestic travel to various locations and sites.

🏝️ Benefits

• Retirement plan (pension).

• Savings plan (401(k)).

• Long-term incentive program.

• Vacation – 120 hours per calendar year.

• Sick time - 40 hours per calendar year; for employees residing in the State of Colorado – 48 hours per calendar year; for employees residing in the State of Washington – 56 hours per calendar year.

• Holiday pay, including Floating Holidays – 13 days per calendar year.

• Work, Personal and Family Time - up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.

• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.

• Caregiver Leave – 80 hours in a 52-week rolling period.

• Volunteer Leave – 32 hours per calendar year.

• Military Spouse Time-Off – 80 hours per calendar year.

• Inclusive interview process and accommodations for disabilities.

• Equal opportunity employment.