Senior Manager, Federal Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and implement the long-term vision and strategy for Paragon Micro's Federal Services Practice.

• Create, scale, and oversee the Federal Services delivery organization.

• Establish standardized methodologies for services, templates, pricing models, and operational processes.

• Develop annual strategic plans and initiatives for growth.

• Recruit, mentor, and retain a team of consulting engineers, solution architects, project managers, and technical specialists.

• Create career paths, training programs, certification strategies, and leadership development opportunities.

• Ensure effective utilization and workforce planning for delivery resources.

• Build and manage a nationwide network of cleared subcontractors and specialized Federal service providers.

• Cultivate relationships with OEM professional services organizations and implementation partners.

• Assess partner capabilities, performance, and capacity; negotiate subcontracting and preferred delivery partnerships.

• Increase services revenue through product-sales attachment, staff augmentation, resident engineering, managed services, and professional services.

• Develop offerings that support infrastructure, cybersecurity, AI, cloud, collaboration, networking, data center, and emerging technologies.

• Assist Sales, Capture, Proposal Teams, and Solution Architects in Federal pursuits.

• Create labor strategies, staffing plans, transition approaches, and delivery methodologies for proposals.

• Review Statements of Work, staffing assumptions, pricing strategies, and technical delivery plans.

• Participate in customer presentations, technical discussions, oral presentations, and executive briefings.

• Establish delivery standards, governance, quality assurance, and operational metrics.

• Enhance customer satisfaction and address executive-level delivery challenges and escalations.

• Manage budgets, forecasts, utilization targets, services gross margin, subcontractor costs, pricing strategies, dashboards, and KPIs.

• Build a scalable and profitable Federal Services Practice, enhancing delivery quality, utilization, customer satisfaction, and profitability.

⛳️ Requirements

• Active Top Secret security clearance is required.

• SCI eligibility is strongly preferred.

• 15+ years of experience in leading Federal IT services organizations supporting DoD, Intelligence Community, and Civilian agencies.

• Proven success in building and scaling a Federal Professional Services Practice within a VAR, systems integrator, OEM, or Federal contractor.

• Demonstrated experience in recruiting, developing, and leading consulting engineers, solution architects, project managers, and technical delivery teams.

• Experience in developing nationwide subcontractor networks and strategic delivery partnerships.

• Experience in supporting both project-based professional services and long-term staffing ("butts in seats") engagements.

• Experience in assisting Capture, Proposal, and Business Development organizations with Federal opportunities.

• Strong understanding of Federal procurement, contracting, and acquisition processes.

• Experience in managing operational performance, utilization, services gross margin, forecasting, and financial planning.

• Exceptional executive communication and customer relationship skills.

• Willingness to travel as required.

• Must be a U.S. citizen.

• Preferred: Experience with major Federal contract vehicles including SEWP, ITES, GSA MAS, or similar GWACs and IDIQs.

• Preferred: Experience leading services organizations that support Cisco, Dell, Microsoft, VMware, HPE, NVIDIA, Palo Alto Networks, or comparable enterprise technologies.

• Preferred: Possession of relevant technical certifications such as PMP, ITIL, CISSP, CCIE, Azure, AWS, or others.

• Preferred: Experience in developing managed services organizations.

• Preferred: Experience in integrating AI-driven automation and modern service delivery methodologies into consulting organizations.

🏝️ Benefits

• Full-time employment.

• Fully remote work.

• Willingness to travel as required.