Senior Manager, Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the Maintenance & Operations organization across various supported platforms and applications.

• Oversee Incident, Problem, Change, Release, Service Management, and Production Support functions.

• Ensure SLAs, KPIs, and customer satisfaction targets are consistently met.

• Manage large-scale migration, modernization, and transformation programs from initial planning to steady-state support.

• Provide strategic leadership for engineering teams involved in product development, system enhancements, platform modernization, testing, and operational support.

• Allocate resources effectively across programs and operational initiatives.

• Collaborate with business leaders, clients, vendors, and technology teams to ensure alignment and success.

• Promote continuous improvement through best practices, emerging technologies, automation, and process optimization.

• Develop governance frameworks, SOPs, runbooks, support models, engineering standards, compliance controls, and risk management processes.

• Offer technical leadership for solution design, troubleshooting, performance optimization, root cause analysis, and complex issue resolution.

• Oversee departmental budgets, financial planning, vendor relationships, workforce planning, and resource forecasting.

• Recruit, develop, mentor, and retain high-performing teams.

• Keep abreast of technology trends, business demands, customer needs, and market developments.

• Present executive-level reports on operational health, program status, engineering effectiveness, financial performance, risks, and strategic initiatives.

⛳️ Requirements

• 15+ years of experience in IT.

• 8+ years in engineering, operations, and technology leadership positions.

• Demonstrated experience leading enterprise production support teams.

• Comprehensive knowledge of SDLC, ITIL, and operational governance.

• Experience in supporting large-scale migration, business transformation, and technology modernization projects.

• Successful management of cross-functional teams, vendors, and key stakeholder relationships.

• Strong communication, problem-solving, decision-making, and leadership skills in highly regulated environments.

• Flexibility to work a varied schedule to meet business needs and travel as necessary.

• Presence on video during all interviews and the first week of orientation is required.

🏝️ Benefits

• Work flexibility.

• Opportunities for learning and career development.

• Access to technical credentials and certifications.

• Generous and flexible vacation policy.

• Educational assistance.

• Leadership and technical development academies.

• 401(k) employer match.

• Comprehensive health benefits.

• Opportunities for travel through work (0-10%).