Senior Manager, Discovery Operations

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Act as the in-house authority on discovery practices across personal injury jurisdictions, encompassing interrogatories, requests for production, requests for admission, objections, meet-and-confer standards, and motions to compel.

• Establish and uphold quality standards, templates, and playbooks.

• Personally assess or review outputs on complex or high-risk cases.

• Collaborate with Product, Engineering, and Data Science teams to convert discovery expertise into AI-assisted workflow systems.

• Keep abreast of statutory and common-law developments impacting discovery across the country.

• Revise team guidance and client-facing service level agreements (SLAs).

• Serve as the escalation point for legally sensitive judgment calls, jurisdiction-specific objection strategies, privilege matters, and uncovered edge cases.

• Create the comprehensive delivery workflow, which includes intake, drafting, quality assurance/review, client sign-off, and turnaround guarantees.

• Develop the staffing model for the delivery team.

• Own and report on metrics including turnaround time, quality/error rates, client satisfaction, and throughput per full-time equivalent (FTE).

• Identify and implement process enhancements as volume increases.

• Determine the appropriate balance between automation and human review.

• Recruit, mentor, and develop team members.

• Act as the primary liaison between the Discovery team and firm leadership/clients regarding escalations, edge cases, and account-level matters.

• Report directly to the VP of Operations.

⛳️ Requirements

• Juris Doctor (J.D.) and an active bar license in good standing in at least one U.S. state.

• Over 7 years of experience in personal injury litigation.

• Extensive hands-on experience in discovery, including drafting and defending written discovery, objections, and motion practice related to discovery disputes.

• Previous experience in managing personnel and/or leading a team or function.

• Proficient in working with metrics and service level agreements (SLAs).

• Working knowledge of legal technology and AI-assisted drafting tools.

• A clear perspective on where AI-generated output requires human judgment.

• Ability to convey legal nuances into clear and actionable guidance for engineers, product managers, and operations staff.

• Comfortable dealing with ambiguity.

🏝️ Benefits

• Provides equity.

• Offers a selection of medical, dental, and vision insurance plans for you and your family.

• Additional insurance options for life, accident, or critical illness.

• Flexible paid time off.

• Sick leave.

• Short-term and long-term disability coverage.

• 10 observed holidays in the U.S.

• Statutory holidays in Canada according to the province.

• Home office stipend.

• 401(k) plan for employees based in the U.S.

• RRSP plan for employees based in Canada.

• Paid parental leave.

• Local in-person meet-up program.