Senior Manager, Digital Product – Partner Channel Scheduling

This is a fully remote position, open to applicants in Arizona, +6 more states.

📋 Description

• Take ownership of Signify’s partner channel scheduling product roadmap.

• Develop and implement product strategy for both agent-assisted and self-scheduling functionalities.

• Enhance partner scheduling APIs for bookings, cancellations, and rescheduling.

• Expand agent-assisted scheduling to PBM and health plan call centers.

• Define and introduce an embeddable scheduling SDK with SSO hand-off capabilities.

• Package the SDK as a reusable toolkit for partner and health plan applications.

• Assist smaller-volume partners through Signify’s self-service scheduling platform.

• Oversee partner onboarding and self-service rescheduling in collaboration with the core scheduling team.

• Collaborate with engineering, analytics, operations, and client success teams on a unified scheduling platform.

• Convey complex ideas and influence leadership, peers, partners, and stakeholders effectively.

• Identify user, partner, and business requirements while facilitating tradeoff discussions.

• Formulate product vision, roadmaps, value definitions, milestones, and transition strategies.

• Observe and interview brokers, call center staff, partner product teams, and members.

• Manage dependencies, timelines, and expectations throughout onboarding and launch phases.

• Establish and track KPIs for pitch rates, booking rates, completed visits, incremental visits, and partner onboarding durations.

• Keep a close watch on the Medicare Advantage distribution ecosystem, regulatory developments, and market trends.

• Report directly to the Lead Director of Scheduling and Planning Excellence.

⛳️ Requirements

• A minimum of 7 years of professional experience, with at least 5 years in product management.

• Capability to audit intricate technical architectures, pinpoint system bottlenecks, and launch simplified, scalable products.

• Proven experience in launching APIs or integrations utilized by external partners.

• A strong history of successfully delivering products and ensuring satisfaction for customers and partners.

• Between 5 to 7 years of experience in stakeholder management.

• Previous experience in performance improvement or program management roles.

• At least 2 years of direct experience working with external partners or clients.

• Minimum of 2 years conducting user research, field observations, or interviews.

• Over 5 years of experience in collecting, analyzing, and summarizing data from various sources.

• Proficiency in SQL and Python.

• Experience thriving in ambiguous, fast-paced environments or 0-to-1 product scenarios.

• Familiarity with building platform, API, or SDK products consumed by external partners or developers.

• Experience in delivering embedded or white-label solutions, including SSO identity hand-offs like SAML/OAuth.

• Background in developing scheduling, booking, or marketplace products.

• Knowledge of Medicare Advantage distribution channels.

• Experience in complex, highly regulated industries.

• Proven ability to transition new capabilities to core platform teams using configuration-driven approaches.

• A Bachelor's degree is required, alongside specialized training or relevant professional qualifications.

🏝️ Benefits

• CVS Health bonus, commission or short-term incentive program.

• Equity award program.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources promoting physical, emotional, and financial well-being.