Senior Manager, Digital Product – Operational Planning

This is a fully remote position, open to applicants in Texas.

📋 Description

• Establish and take ownership of the product vision and roadmap for operational planning and demand generation.

• Create essential capabilities to forecast outreach demand, model supply and capacity, and reveal planning insights.

• Manage the development of an internal planning tool that visualizes outreach capacity and clinician availability.

• Define user experience, data requirements, and the foundational planning logic.

• Collaborate with Engineering and Analytics to deliver effective planning capabilities.

• Spearhead the creation of a recommendation engine that optimizes outreach and clinician capacity allocation across member populations.

• Ensure the reliability and interpretability of recommendation outputs, integrating them into planning and goal-setting processes.

• Ensure that outputs from the planning tool inform downstream systems that generate detailed clinician capacity plans.

• Specify integration requirements and uphold data integrity across various systems.

• Identify required data inputs and collaborate with Analytics, Finance, and Operations to maintain them throughout planning cycles.

• Build trust and alignment across matrixed cross-functional teams without direct authority.

• Recognize user and business needs, facilitate tradeoff discussions, and negotiate priorities.

• Develop both short- and long-term roadmaps with defined success metrics.

• Communicate roadmap priorities and tradeoffs to the organization and senior leadership.

• Define, monitor, and report on operational planning KPIs.

• Convey complex analytical and planning concepts to peers, stakeholders, and leadership.

• Synthesize model outputs and operational data into actionable insights.

• Manage dependencies across adjacent product domains and oversee stakeholder expectations.

⛳️ Requirements

• Bachelor’s degree in business, a quantitative field, or an equivalent combination of formal education and experience.

• Over 7 years of professional experience, with at least 5 years in product management.

• Proven track record of driving measurable business outcomes in complex, end-to-end problem spaces across multiple systems and teams.

• Experience in demand forecasting, capacity modeling, or supply and demand optimization.

• Background in building or owning complex analytical models in a product or operational setting.

• Experience managing data-intensive product experiences, including visualization tools, planning interfaces, or user-facing analytical products.

• Comfort in partnering with design and engineering teams to deliver intuitive, high-quality user experiences.

• Ability to lead through influence within a matrixed organization without direct authority.

• Exceptional written and verbal communication skills for technical, non-technical, and senior leadership audiences.

• Experience in building products in early-stage environments and transitioning from prototype to production.

• Familiarity with healthcare operations, outreach programs, or population health contexts.

• Experience collaborating with data science or analytics teams to productize forecasting models or convert algorithmic outputs into planning tools.

• Experience in developing internal operator tools.

• Experience designing or owning products that feed downstream systems or inform automated workflows.

• Knowledge of data pipeline and integration considerations.

• Experience incorporating AI or automation into forecasting, planning workflows, or capacity allocation recommendations.

• Ability to work independently in a results-oriented, fast-paced environment.

• Passion for transforming the U.S. healthcare system and care delivery.

• Curiosity and a strong inclination towards data-informed decision-making.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program.

• Equity award program.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.