Senior Manager, Data & AI Platforms Reliability

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Take ownership of production support for enterprise data platforms and data products.

• Lead the processes of incident, problem, change, and release management.

• Ensure the stability, availability, and operational excellence of the platform.

• Drive root cause analysis and implement permanent corrective measures.

• Establish operational SLAs, KPIs, and health dashboards for the platform.

• Lead production readiness reviews for new platform releases.

• Manage the daily operations of Databricks Lakehouse, FDM, EDR, semantic platforms, and enterprise data services.

• Collaborate with Engineering teams to facilitate seamless production deployments.

• Oversee capacity planning, performance tuning, resiliency, and operational scalability.

• Supervise platform upgrades, maintenance schedules, and disaster recovery preparations.

• Set standards for monitoring, alerting, logging, and observability.

• Implement automation to minimize operational overhead and enhance reliability.

• Promote continuous improvement within production operations.

• Develop operational playbooks, runbooks, and support procedures.

• Lead teams of Production Support Engineers, Platform Engineers, Database Administrators, and Operations specialists.

• Build a high-performing operations organization that prioritizes customer experience and reliability.

• Collaborate with Data Engineering, Architecture, Governance, Infrastructure, Security, and business stakeholders.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.

• Over 10 years of experience supporting enterprise data platforms.

• More than 5 years of experience leading technical operations or production support teams.

• Hands-on experience with Databricks, including Delta Lake, Unity Catalog, Spark, Workflows, SQL Warehouses, and Lakehouse architecture.

• Experience in supporting enterprise data warehouses and cloud data platforms.

• Strong familiarity with DevOps, CI/CD, Infrastructure as Code, monitoring, observability, and automation.

• Experience with Azure cloud services.

• Proficient in SQL and performance tuning.

• Experience in managing major incident responses and conducting root cause analysis.

• Preferred experience in Insurance or Financial Services.

• Preferred experience in supporting Financial Data Platforms (FDM).

• Preferred knowledge of Data Vault 2.0 and Medallion Architecture.

• ITIL certification is preferred.

• Experience in implementing enterprise monitoring platforms is preferred.

• Experience managing SOX-controlled production environments is preferred.

• Successful completion of a background screening is required as a condition of employment.

🏝️ Benefits

• Eligibility for discretionary annual bonuses.

• Paid Time Off (PTO).

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Retirement savings plans.

• Disability insurance.

• Life insurance.