Senior Manager, Customer & Supplier Communications

This is a fully remote position, open to applicants in Connecticut, +10 more states.

📋 Description

• Develop and implement a communication strategy tailored to specific audiences across various business segments and regions.

• Create and improve best practices for communications, operational rhythms, and governance.

• Collaborate with business leaders to drive sales growth via both traditional and digital communication channels.

• Formulate strategies for senior leadership positioning, storytelling, message consistency, channel governance, quality assurance, and performance measurement.

• Assist in transformation, cultural shifts, commercial endeavors, and change initiatives with quantifiable communication outcomes.

• Report to the Head of VWR Communications and act as the primary communications authority for the designated audience.

• Provide guidance and support to senior leaders concerning communication strategy, messaging, channels, delivery methods, and key initiatives.

• Design and execute communication strategies, plans, governance, and scheduling.

• Drive strategic narratives by leveraging audience insights and selecting appropriate communication channels.

• Maintain consistency and continuity in messaging, standards, approvals, and program support.

• Enhance communication platforms, tools, and operational frameworks.

• Facilitate two-way dialogue and engagement to amplify key messages and enhance brand comprehension.

• Plan, oversee, and communicate changes related to transformation, culture, or commercial initiatives.

• Align with corporate external and internal communication strategies, policies, standards, and tactics.

• Offer proactive advice to internal stakeholders.

• Work collaboratively with team members, corporate and business communication partners, and regional stakeholders.

• Define, implement, and refine KPIs, metrics, and reporting methods.

• Provide support for issues and crisis communications as necessary.

• Supervise agency partners when appropriate.

• Lead communication processes, governance, and approval standards.

• Measure, monitor, and analyze program effectiveness, ROI, resource allocations, and communication outcomes.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• A bachelor's degree is required.

• Over 8 years of experience in communications, journalism, corporate communications, or related agency roles.

• Proven success in developing and implementing communication strategies, programs, and campaigns across diverse regional or multi-segment audiences.

• Experience in matrix organizations.

• Familiarity with business operations, senior stakeholder management, and cross-regional collaboration.

• Experience in a building mode and navigating through complexity and ambiguity.

• Ability to adapt across various capacities as needed.

• A comprehensive strategic communications perspective and solid business acumen.

• Knowledge of relevant corporate functions and audience-specific insights.

• Focus on measurable performance outcomes.

• Capability to foster productive relationships, influence senior leaders, and navigate stakeholder interactions across functions, business segments, and regions.

• Understanding of change management practices, change communication techniques, communications governance, and operational frameworks.

• Strong writing, editing, presentation, and speaking skills are essential.

• Experience in a life science, technology, or science-related company is preferred.

• Global or multi-region communications experience is preferred.

🏝️ Benefits

• Learning opportunities to foster career growth and success.

• A diverse, equitable, and inclusive culture.