Manager, Communications – Engagement

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with senior leadership and their teams to develop and execute clear, consistent internal messaging.

• Compose executive communications, talking points, presentations, and remarks for Daily Briefing, all-hands meetings, emails, and other significant company events.

• Assist leaders during organizational changes, strategic announcements, and other high-visibility communication efforts.

• Cultivate trusted relationships with leaders throughout the organization and proactively address communication needs.

• Work alongside functions such as HR to create and disseminate employee-facing communications, including policy updates, programs, and organizational changes.

• Draft and revise internal communications, potential intranet content, and company-wide announcements.

• Aid in internal event communications, such as company anniversaries and Sales Kickoffs.

• Support communication initiatives for key external events, including the annual KB4-CON customer conference.

• Handle ad hoc and ongoing communication projects across various topics, teams, and formats.

• Collaborate with Sales, HR, Legal, IT, Culture, and other stakeholders to ensure communications are clear, accurate, and timely.

• Contribute to the communications calendar and coordinate messaging across concurrent workstreams.

• Ensure all communications embody KnowBe4's brand voice, tone, and values.

• Assess and report on the effectiveness of communications and adapt based on feedback and engagement metrics.

• Rapidly familiarize yourself with new subject matter and build relationships with stakeholders.

⛳️ Requirements

• Bachelor's degree in Marketing, Communications, or a related field, or equivalent professional experience.

• Over 7 years of experience in a role centered on review generation, customer marketing, or reputation management, with a proven track record of managing a peer review sourcing program.

• Demonstrated success in developing communications strategies and executing against established plans.

• Familiarity with Zoom; experience with Zoom Webinar is a plus.

• Proficient in Gmail, Google Docs, and MS Office.

• Experience with internal communication tools such as intranet platforms and email/newsletter tools is advantageous.

• Ability to manage multiple, diverse communication projects and stakeholders simultaneously.

• Experience supporting senior executives or leadership teams with high-visibility communication needs.

• Strong writing and editing capabilities, with the ability to adapt tone and style for different audiences.

• Excellent project management and organizational skills, including the capacity to handle shifting priorities and ambiguous scopes.

• Sound judgment in managing sensitive or confidential information.

• Ability to quickly establish trust with leaders and cross-functional partners.

• Willingness to learn new subject matter rapidly and adapt to new teams and projects.

🏝️ Benefits

• Company-wide bonuses based on monthly sales performance.

• Employee referral bonuses.

• Adoption assistance.

• Tuition reimbursement.

• Certification reimbursement.

• Bonuses for completing certifications.

• A modern, high-tech, and enjoyable work environment.

• An applicant assessment and background check may be part of the hiring process.