Senior Manager, CRM Administration

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Oversee the CRM division within the Fundraising Data Management team, establishing customer service benchmarks.

• Evaluate and prioritize request tickets, delegate them as needed, and guarantee prompt resolution.

• Facilitate the professional development, skill retention, and advancement of CRM Administration personnel.

• Act as the technical product owner for Share Our Strength’s fundraising CRM, Blackbaud Raiser’s Edge.

• Supervise platform data and functionality, offer guidance to teams on new features, and encourage usage.

• Serve as the main liaison for Blackbaud Support and address any Raiser’s Edge challenges.

• Manage Raiser’s Edge security, staff onboarding processes, and user training sessions.

• Develop, update, and maintain process documentation, training resources, and user manuals.

• Lead integration of non-digital platforms with Raiser’s Edge, including Omatic and AuditTrail.

• Process weekly contributions from Chariot and import Chariot data into Raiser’s Edge.

• Enhance and automate CRM data flows utilizing Omatic Cloud, Power Automate, and the organization’s data lake.

• Execute complex queries, reporting, leadership data retrievals, and dashboard creation.

• Collaborate on external dashboards leveraging Raiser’s Edge data.

• Provide backup support for CRM administrative duties.

• Spearhead multiple quarterly initiatives aimed at developing new features and achieving time or cost efficiencies.

• Oversee two fundraising data management roles and an external managed-services consultant.

⛳️ Requirements

• Required: Development Operations or equivalent technical experience, with a track record of increasing responsibilities and team leadership.

• At least 6–8 years of experience with Blackbaud Raiser’s Edge is mandatory.

• Raiser’s Edge NXT Professional Certification is preferred.

• Preferred experience with Omatic Cloud integration, particularly in constructing and managing data flows.

• Familiarity with the Chariot gift processing platform is advantageous.

• Experience with Microsoft Power Automate is a plus.

• Understanding of fundraising and development operations strategies and principles is essential.

• Proficient in MS Office applications.

• Exceptional interpersonal and relationship management abilities.

• Capable of identifying and addressing challenges with sound judgment and emotional intelligence.

• Ability to independently manage multi-step, detail-focused projects in a dynamic environment.

• Excellent written and verbal communication skills, including experience presenting to senior-level audiences.

• Strong interest in issues related to anti-hunger and anti-poverty.

• Detail-oriented with robust organizational capabilities.

• Ability to work autonomously and efficiently.

🏝️ Benefits

• Health insurance

• Dental insurance

• Vision insurance

• Retirement plan

• Wellness benefits

• Paid time off, including vacation, sick leave, personal leave, holidays, parental leave, bereavement leave, military leave, and jury duty leave

• Fully remote work option available for the right candidate