Senior Manager, Country Cluster Manager

This is a fully remote position, open to applicants in Spain.

📋 Description

• Oversee operations within a country-cluster and manage field-based Clinical Trial Liaison teams.

• Direct the performance of Clinical Trial Liaisons, including development planning, formal evaluations, goal setting, workload management, and ensuring quality delivery.

• Supervise vendor-supplied staff to ensure compliance with service-level agreements and address any performance issues.

• Execute standardized processes for feasibility, site selection, recruitment, retention, and resolution of investigator issues.

• Provide guidance to cross-functional forums on strategies related to studies, programs, country-specific needs, capacity, and resources.

• Cultivate relationships with investigators.

• Perform both remote and on-site co-visits.

• Assist in meetings, audits, and inspections.

• Present monthly metrics, best practices, challenges, and escalations.

• Maintain a liaison workload of 15%.

• Promote a collaborative and high-performing cluster that aligns with regional standards and focuses on continuous improvement.

• Work in partnership with regional leaders, study teams, vendors, and investigator sites.

⛳️ Requirements

• A bachelor's degree is required.

• A minimum of eight years of relevant clinical operations experience in the industry or a contract research organization.

• Two to three years of direct accountability for people management.

• Comprehensive knowledge of global trial operations, field-team leadership, and clinical development.

• Familiarity with the International Council for Harmonisation Good Clinical Practice and relevant regional and local regulations.

• Excellent skills in scientific communication, organization, prioritization, and building investigator relationships.

• Ability to work collaboratively as well as independently.

• Awareness of cross-cultural differences.

• Proficiency in business English is essential.

• Proficiency in additional languages is an advantage.

• Capability to conduct both remote and on-site co-visits and support meetings, audits, and inspections.

🏝️ Benefits

• Annual bonuses or other incentive programs.

• Equity awards.

• Pension or retirement benefits.

• 401(k) company matching.

• Health and wellness programs.

• Access to fitness centers.

• Comprehensive insurance benefits (including medical, dental, vision, life, and disability).

• Paid time off.

• Family support benefits.

• Reasonable accommodations during the recruitment process when necessary.

• Remote work options available.

• Travel within the EU is expected at a rate of 30–40%.