Senior Manager, Continuous Improvement

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and spearhead a continuous improvement program that aligns with key business strategies and adheres to process improvement standards.

• Strategize, plan, and oversee large-scale, intricate projects to provide top-tier service to both internal and external stakeholders.

• Analyze operational initiatives, internal business processes, daily operational frameworks, and client deliverables to pinpoint workflow enhancements and create project scopes and objectives.

• Assess and monitor methodologies, deliver innovative solutions, and modify workflows to fulfill stakeholder requirements.

• Evaluate, source, and implement tools and resources aimed at enhancing client experiences and optimizing workflows.

• Collaborate with IT and business operations teams to carry out project activities in alignment with requirements, specifications, schedules, and budgets.

• Team up with senior management to formulate and execute strategies for business units.

• Monitor project performance and assess the achievement of both short- and long-term goals.

• Conduct post-project evaluations, identify areas for improvement, and integrate process enhancements.

• Engage with all levels of the organization and communicate effectively with key stakeholders.

• Promote a culture of ongoing process improvement.

• Inspire and mentor staff, offer training and feedback, and cultivate a collaborative environment.

• Keep an eye on external industry activities to ensure compliance with processes and services.

• Maintain thorough and accurate agency management system data in accordance with data standards.

• Execute other assigned responsibilities in compliance with company policies and relevant laws.

⛳️ Requirements

• Bachelor's Degree or an equivalent combination of education and experience.

• Seven (7) or more years of relevant work experience.

• Must continue to fulfill Continuing Education requirements for renewal.

• Lean/Six-Sigma Belt(s) preferred.

• Portfolio Management Professional (PMP) certification.

• Proficient in Microsoft Office products.

• Exceptional verbal and written communication skills.

• Strong analytical, problem-solving, and time management abilities.

• Excellent planning, organizational, and prioritization skills.

• Capability to collaborate effectively with internal and external stakeholders.

• Ability to lead a team and encourage teamwork.

🏝️ Benefits

• Competitive salary package.

• Opportunities for professional development and continuing education.

• Collaborative and supportive work environment.

• Comprehensive health and wellness benefits.