Senior Manager, Content & Operations – Global Customer Advocacy

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead the adoption, integration, and ongoing enhancement of the Customer Story Agent.

• Incorporate customer proof points into cross-functional workflows to boost accessibility, usage, and operational efficiency.

• Implement global AI enablement initiatives and create a framework for measuring AI impact.

• Monitor productivity improvements and business results stemming from AI adoption.

• Create strategic customer content that aligns with primary solution priorities.

• Collaborate with cross-functional marketing teams on integrated campaigns and customer success narratives.

• Direct the Gartner Peer Insights strategy and establish a continuous review recruitment program.

• Incorporate customer feedback into marketing materials to enhance competitive positioning and AI-driven search visibility.

• Collaborate with Analyst Relations and regional advocacy teams on customer reference requests and industry events.

⛳️ Requirements

• Proven curiosity and proactive exploration of AI tools, with a solid track record of integrating new technologies to improve daily workflows and enhance problem-solving.

• Over 7 years of experience in customer marketing/advocacy, content strategy, product marketing, marketing operations, or related fields within a B2B technology context.

• Strong experience in strategic content development, translating intricate technology solutions and customer results into engaging, data-driven content that supports integrated marketing campaigns.

• Demonstrated cross-functional program management capabilities, leading global initiatives, influencing stakeholders, and achieving measurable results across Sales, Marketing, and Customer Success.

• Strong analytical and operational skills, including the development of performance measurement frameworks, establishment of scalable processes, and leveraging data to enhance program effectiveness.

• Preferred: hands-on experience with Upland RO, encompassing management of customer advocacy content, maintaining data integrity, and optimizing platform workflows.

• Preferred: experience with Gartner Peer Insights programs, analyst relations, customer reference requests, and customer content.

• Preferred: experience in deploying and operationalizing AI agents, securing stakeholder buy-in, promoting internal adoption, and managing content ingestion, maintenance, and optimization.

🏝️ Benefits

• Various health plans.

• Time off plans for vacation and sick time.

• Parental leave options.

• Retirement options.

• Education reimbursement.

• In-office perks.

• Comprehensive and inclusive benefits for employees and their families.

• Reasonable support/accommodations in the recruiting process.