Senior Manager – Consumer Lending Client Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and manage daily post-sale relationships with designated clients and partners.

• Act as the main point of contact for ongoing engagement with clients and partners.

• Promote adoption, ensure proper usage, and maintain operational stability across FICO Score solutions to sustain existing revenue.

• Identify risks related to renewal, usage, or client experience and coordinate plans for mitigation.

• Analyze application and transactional activities to detect significant revenue-impacting changes and relay findings to Revenue Accounting.

• Comprehend and reinforce commercial agreements, licensing models, contractual levers, and compliant usage.

• Spot expansion opportunities and collaborate with Scores Sales Executive on solution design, pricing adjustments, and commercial alignment.

• Provide analysis of usage, insights into clients, and readiness for operational expansion and upselling efforts.

• Inform clients and partners about new product features and enhancements.

• Assist in change-management planning during product or operational transitions.

• Review client invoicing and address billing or usage discrepancies with internal teams.

• Gather and communicate client feedback and requests to influence the product roadmap.

⛳️ Requirements

• A Bachelor’s degree is required; an advanced degree is advantageous.

• A minimum of 3 years’ experience in managing post-sale client relationships within B2B software, analytics, or data licensing sectors.

• A strong grasp of commercial agreements, licensing models, and revenue drivers.

• Capability to analyze usage, transactional, and revenue data to uncover risks and opportunities.

• Outstanding communication and stakeholder management abilities, including interaction at the executive level.

• Proven competence in operating within a matrixed, cross-functional environment alongside Sales, Finance, Support, and Product teams.

• Strong organizational skills, prioritization, and follow-up abilities with a customer-centric approach.

• Willingness to travel approximately 25% of the time.

🏝️ Benefits

• An inclusive culture that reflects our core values.

• Opportunities for professional development and valuable learning experiences.

• Competitive compensation along with benefits and rewards programs.

• A focus on work/life balance.

• Access to employee resource groups.

• Engaging social events.

• Support for skill development and career growth.