Senior Manager, Commercial Lead – Studios

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee the commercial strategy, proactive sales efforts, and local market engagement for a collection of Hyatt Studios hotels.

• Identify and capitalize on high-value business opportunities to enhance sales pipelines.

• Direct the prioritization of accounts and markets.

• Formulate strategies that support revenue and performance objectives across the entire portfolio.

• Take ownership of the commercial strategy and local market engagement for Hyatt Studios hotels.

• Lead proactive sales initiatives, manage high-value account relationships, prioritize target accounts, set pricing strategies, and overall commercial performance.

• Assess market conditions, hotel performance, business composition, competitive landscape, and revenue opportunities to define strategic priorities for each hotel.

• Manage account selection, relationship strategies, local market outreach, and proactive sales planning.

• Ensure coherence among commercial strategies, revenue management, sales execution, performance reporting, and field marketing.

• Collaborate with hotel owners, leadership teams, Sales Specialists, Revenue Specialists, Performance Hub teams, and Field Marketing to navigate hotel launches, ramp-ups, and stabilization phases.

• Monitor performance and offer commercial insights and recommendations.

• Supervise digital and local market activation initiatives.

• Maintain accountability for achieving results.

• Conduct commercial reviews and assist in the development of high-value accounts.

• Guarantee that proactive sales remain a key focus across the portfolio.

• Travel occasionally for hotel launches, market activation, commercial reviews, and engaging with stakeholders, typically no more than once a month.

⛳️ Requirements

• Demonstrated experience as a sales leader in the hospitality sector, ideally with Select Service hotels.

• Previous experience with Hyatt, including knowledge of Hyatt’s commercial practices, systems, processes, and brand standards.

• Proven success in leading teams, nurturing talent, setting performance benchmarks, and promoting accountability within sales or commercial teams.

• Experience in developing and implementing commercial strategies across multiple hotels, a property portfolio, or geographically diverse markets.

• Established capability to lead proactive sales strategies, including target account selection, prioritization, prospecting, relationship building, and local market activation.

• In-depth understanding of Group and Business Transient sales, encompassing account development, negotiation, contracting, pipeline management, and business mix optimization.

• Familiarity with Revenue Management concepts, including STR reporting, market share indices, competitive positioning, demand analysis, pricing strategies, rate parity, and revenue optimization.

• Proven ability to convert market intelligence, hotel performance data, revenue insights, and business objectives into tangible commercial and sales strategies.

• Experience collaborating with Revenue Management, Sales, Marketing, hotel leadership, ownership, and other commercial stakeholders to enhance financial performance.

• Skills in evaluating account production, market trends, pace, demand, pricing, and historical performance to inform commercial priorities and recommendations.

• Experience in leading commercial reviews and presenting strategic recommendations, performance insights, and business updates to senior leadership and hotel stakeholders.

• Demonstrated ability to build and maintain relationships with high-value accounts, corporate partners, third-party organizations, and local market stakeholders.

• Experience in managing Envision activities, developing sales pipelines, generating leads, prioritizing accounts, and tracking performance.

• Proven ability to monitor and assess KPIs such as revenue contribution, account production, market share, conversion rates, pipeline activity, average daily rate, and business mix.

• Strong organizational and time management abilities, capable of handling multiple hotels, priorities, stakeholders, and deadlines.

• Exceptional verbal and written communication, presentation, negotiation, and influencing capabilities.

• Ability to operate effectively within a centralized commercial framework while ensuring clear ownership of strategy, execution, and outcomes.

• Proficient in Microsoft Office Suite, especially Excel, PowerPoint, and Outlook.

• Willingness and ability to travel occasionally.

• Minimum of 5 years of experience in the hotel industry (preferred).

• Prior experience selling for Hyatt (preferred).

• Experience with opening, launching, or stabilizing new builds or newly converted hotels (preferred).

• Experience supporting hotel lifecycle planning, including launch and ramp-up strategies followed by stabilized operations (preferred).

• Familiarity with Hyatt systems and commercial tools, such as Envision, TravelClick, STR, or similar platforms (preferred).

🏝️ Benefits

• Annual allotment of complimentary hotel stays at Hyatt properties worldwide.

• Flexible working schedule.

• Work-life balance benefits, including wellbeing initiatives like a free Headspace subscription.

• Discount at the on-site fitness center.

• Global family assistance policy offering paid leave following the birth or adoption of a child.

• Financial support for adoption.

• Paid Time Off.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• 401K plan with company matching.

• Performance-based incentive awards.

• Annual bonus opportunities.

• Monthly or quarterly incentives.