Senior Manager, Client Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead strategic accounts within the Fortune 500 sector, taking full ownership of the client lifecycle, which encompasses member adoption, account retention, and growth.

• Establish credibility and influence among senior stakeholders, fostering trusted relationships with leaders of Fortune 500 clients.

• Clearly articulate and present the value proposition of Hello Heart.

• Manage customer renewals, ensuring revenue retention and driving growth.

• Develop relationships with C-Suite customers to gain insights into their company goals and strategies.

• Act as the customer and user advocate in contributing to product roadmap planning.

• Collaborate with the product team to define the ideal user experience.

• Promote new product offerings to customers.

⛳️ Requirements

• Proven proficiency in utilizing AI tools and agents to execute workflows, analyze data, enhance productivity, and independently assess and refine outputs.

• A minimum of 4 years of experience in enterprise customer success and/or account management.

• A solid track record of managing large, complex Fortune 500 employer clients.

• In-depth knowledge of employer healthcare ecosystems and renewal processes.

• Ability to formulate strategic customer approaches that support growth and retention.

• Willingness to pose challenging questions, question assumptions, and highlight potential risks.

• Strong intellectual curiosity and a desire to learn, shown by engaging with data, posing insightful questions, and proactively spotting opportunities.

• Demonstrated success in surpassing ARR goals and achieving high client satisfaction within a portfolio of business.

• Capability to collaborate across multiple functions within the organization and effectively escalate strategically significant issues to leadership.

• Excellent written and verbal communication skills, along with strong presentation abilities.

• Highly organized, adept at multitasking, and flexible in adapting to change.

• Entrepreneurial mindset, self-sufficient, and capable of thriving in fast-paced settings.

• Open to traveling up to 40% for client engagement, building executive relationships, and fostering strategic account growth.

🏝️ Benefits

• A positive, diverse, and supportive work culture.

• A collaborative, creative, and courageous work environment.