Senior Manager, Client Operations

This is a fully remote position, open to applicants in Alabama, +3 more states.

📋 Description

• Oversee a revenue cycle team and provide direct supervision to assigned managers.

• Formulate and execute strategies aimed at delivering exceptional service, quality, responsiveness, and client orientation.

• Collaborate with managers and team members to assess staffing, tools, coaching, and training requirements.

• Ensure quality service by achieving or surpassing set performance metrics.

• Monitor and assist teammates on a daily basis while supplying leadership with updates on metrics.

• Enhance productivity and quality outcomes; mentor team members in time management, organization, and metrics.

• Assess and evaluate team members against defined goals and objectives.

• Involve employees in performance management initiatives.

• Oversee the accounts receivable team's operations, ensuring billing deadlines are adhered to, and manage payment posting trends and reconciliations.

• Offer team members regular feedback and guidance.

• Engage in meetings, performance improvement planning, strategic planning, project development, and execution of plans.

• Address inquiries from leaders, clients, and associates with data-driven insights and analytical observations.

• Mentor performance and manage the progression of associates or initiate timely exits when necessary results are not achieved.

• Collaborate with Human Resources on applications, interviews, and hiring recommendations.

• Coordinate with other departments and external vendors to resolve challenges faced by associates or clients.

• Achieve budgeted revenue and expense targets.

• Review client accounts receivable, worklists, process status codes, high-priority accounts receivable assignments, and key metrics on a monthly basis.

• Act as the primary client contact, communicating via phone or email biweekly prior to month-end review meetings.

• Escalate issues to the VP of Revenue Cycle as necessary.

• Identify client requirements and provide feedback on optimal workflow practices.

• Complete, assess, and give feedback on monthly client dashboards that detail case volume, cash, issues, and key performance indicators (KPIs).

• Oversee month-end reporting and client billing reconciliation processes.

• Manage updates to fee schedules, chargemaster increases, contract grids, and client profiles.

• Prepare and dispatch client invoices.

• Resolve quality assurance cards by reviewing cases, correcting statuses, and offering feedback to the team.

⛳️ Requirements

• Experience, skills, education, licenses, and certifications are not detailed in this posting.

• Currently, we are unable to sponsor H1B candidates.

🏝️ Benefits

• Medical insurance

• Vision insurance

• Dental insurance

• Short Term Disability

• Long Term Disability

• Life Insurance

• Vacation/Sick time

• 401(k) retirement plan with company match

• Paid Holidays

• SIS Cares Day

• Fully Remote