Senior Manager, Client Growth & Success – Enterprise Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of mid-sized enterprise clients, effectively managing time and focus across accounts of varying sizes and complexities.

• Establish and nurture strategic relationships with executives, HR, benefits, clinical, and operational stakeholders.

• Navigate intricate enterprise structures and harmonize differing stakeholder priorities.

• Acquire in-depth knowledge of Twin Health’s programs, clinical operations, implementation process, and growth marketing strategies.

• Offer data-driven, consultative insights to enhance program adoption, member engagement, clinical outcomes, and client satisfaction.

• Prepare and present executive business reviews, ROI analyses, and strategic recommendations.

• Monitor client health, identify potential risks, and devise mitigation strategies.

• Facilitate client decision-making and proactively provide recommendations and next steps.

• Influence adoption among HR, benefits, clinical, operational, financial, and member experience stakeholders.

• Transform high-performing clients into brand advocates through success stories, testimonials, case studies, and references.

• Formulate and implement strategies to maximize program adoption, stakeholder engagement, and member participation.

• Utilize data and performance insights to pinpoint optimization and continuous improvement opportunities.

• Collaborate with Marketing on client success stories, case studies, and proof points.

• Support and lead client events, webinars, and strategic initiatives.

• Manage the entire client renewal lifecycle and drive retention efforts.

• Identify and secure opportunities for expansion and upselling.

• Highlight renewal and expansion risks and execute cross-functional mitigation plans.

• Coordinate with Implementation, Clinical, Product, Analytics, Marketing, and Business Development teams.

• Partner with client leaders to optimize workflows, improve operations, and drive strategic growth.

• Develop promotional strategies and engagement toolkits in collaboration with Member Marketing.

• Coach and mentor Client Growth & Success Managers.

• Proactively address challenges, act with urgency, and lead through influence.

⛳️ Requirements

• A minimum of 6 years of experience in Client Success, Strategic Account Management, Consulting, Partnership Management, or a related client-facing role within the healthcare or health benefits sector.

• Strong preference for experience supporting mid-sized to large enterprise organizations with multiple stakeholder groups.

• A proven history of forging strategic client partnerships that drive adoption, client retention, revenue growth, and long-term business value.

• Experience in matrixed organizations with multiple executive, clinical, operational, and technical stakeholders.

• Robust understanding of benefits design, healthcare delivery models, clinical operations, population health, and principles of value-based care.

• Outstanding skills in relationship-building, communication, presentation, and influencing executives.

• Strong analytical, strategic thinking, and problem-solving skills, with the capability to convert data into actionable insights.

• Demonstrated ability to influence without direct authority and lead cross-functional initiatives among diverse stakeholders.

• Highly organized with meticulous attention to detail, accountability, and follow-through.

• Comfortable managing ambiguity while juggling multiple priorities in a fast-paced, evolving environment.

• A collaborative mindset and a passion for delivering measurable client outcomes.

• Strong presentation and storytelling capabilities, evaluated during the recruitment process.

• Willingness and ability to travel as necessary.

• Preferred experience in coaching or mentoring peers.

• Must reside in the United States.

• Must have authorization to work for any employer in the U.S.

• Twin Health cannot sponsor or take over sponsorship of an employment visa.

🏝️ Benefits

• Eligible for bonuses.

• Opportunity for equity participation.

• Unlimited vacation with manager approval.

• 16 weeks of fully paid parental leave for delivering parents.

• 8 weeks of fully paid parental leave for non-delivering parents.

• 100% employer-sponsored healthcare, dental, and vision coverage for you.

• 80% coverage for your family.

• Options for Health Savings Account (HSA) and Flexible Spending Account (FSA).

• 401k retirement savings plan.

• Remote work opportunities and high flexibility.

• Competitive compensation package.