Client Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish productive relationships with senior operations and technology leaders at targeted new enterprise accounts.

• Guide executive buyer journeys for comprehensive Dynamic Workforce Orchestration opportunities that encompass both front-office and back-office solutions.

• Elevate discussions to the senior executive level and manage the sales process from initial contact to closing.

• Engage with target accounts through aligned outreach with marketing, GTM engineering, and outbound teams.

• Present researched benchmarks, executive-priority hypotheses, and account-specific insights during initial discussions.

• Promote Intradiem's DWO Operational Assessment and obtain signed agreements.

• Conduct Operational Assessment engagements with well-defined workstreams, executive checkpoints, and data-driven deliverables.

• Facilitate introductions between client executive sponsors and Intradiem's CRO or CEO.

• Share assessment results with the consulting team, covering baseline alignment, business case, risk assessment, cash flow analysis, recommendations, and solution roadmap.

• Coordinate subsequent actions with Account Executives, Solutions Consultants, and pre-sales teams for proposals, demonstrations, and contracts.

• Manage opportunities through the stages of proposal, negotiation, signature, and post-sale expansion.

• Engage in coordinated prospecting efforts to maintain momentum in the target-account pipeline.

⛳️ Requirements

• A bachelor's degree is required; an MBA is preferred.

• Over 10 years of experience selling complex, multi-stakeholder solutions to C-suite and senior executive buyers within large enterprise accounts.

• Proven success in managing account relationships worth $10 million or more.

• Established record of generating $5 to $10 million or more in new annual business.

• Experience in selling workforce management, contact center technology, business process outsourcing, or enterprise SaaS solutions is advantageous.

• Willingness to travel to prospect and client locations as necessary.

• Demonstrated ability to build trust and access senior operations executives, including Chief Operating Officers.

• Experience collaborating with consulting or professional services teams on assessment-based or diagnostic-led sales engagements.

• Prior experience in management consulting, strategy advisory, or equivalent client-facing advisory roles is highly desirable.

• Strong executive presence and gravitas.

• Exceptional financial and business acumen, including the ability to develop and defend ROI and business cases with payback periods and cost-to-serve implications.

• Methodical, hypothesis-driven problem-solving capabilities.

• Executive-level written and verbal communication skills.

• A trusted-advisor perspective.

• Ability to function effectively in a matrixed environment.

• Resourceful and resilient, capable of navigating lengthy, complex executive sales cycles.

• Must possess the legal right to work in the country where the position is located.

• Verification of identity and employment eligibility will be required during onboarding.

🏝️ Benefits

• A people-first culture founded on trust, respect, and flexibility.

• Opportunities to dedicate time and energy to community initiatives.

• Travel to prospect and client sites as necessary.