Senior Manager, Client Experience – Pre-Sales Solutions, Scoping

This is a fully remote position, open to applicants in United States.

📋 Description

• Take the lead in implementing the GOS “Sales Squad” initiative by integrating operational experts into late-stage enterprise sales presentations and RFP submissions.

• Collaborate with commercial pricing and strategy teams to evaluate and streamline legacy service offerings into cohesive packages.

• Convert simplified service configurations into value-driven narratives aimed at C-suite executives and their assistants.

• Ensure alignment of operational delivery packages with regional pricing structures and showcase automated AVA capabilities along with premium human support.

• Implement data-driven guidelines for custom scoping requests while safeguarding margins and scalability.

• Foster relationships across commercial teams and Global Operations and Services.

• Act as the operational link between GO&S and Sales, participating in commercial pipeline reviews.

• Develop pre-sales processes and operational checkpoints to prevent scoping errors and misaligned commitments.

• Maintain and distribute pre-sales operational materials, capability matrices, and standard SLA presentations.

• Monitor and report on operational health indicators related to pre-sales deal quality, scoping compliance, and pipeline velocity.

⛳️ Requirements

• 5–7+ years of progressive experience in Pre-Sales Solutions, Customer Experience Operations, Commercial Scoping, or Technical Account Management, ideally within SaaS or corporate travel sectors.

• Proven experience collaborating with high-velocity commercial teams and navigating multi-regional internal organizations.

• Exceptional interpersonal, communication, negotiation, and relationship-building abilities.

• Proficient in managing high-stakes commercial discussions and transforming technical parameters into engaging narratives.

• High integrity, critical thinking, independent judgment, and the courage to enforce operational guidelines.

• Strong analytical capabilities.

• Competent in working with historical support data, AI automation metrics, and capacity modeling.

• Ability to validate customized pre-sales configurations.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career growth.

• Flexible work arrangements to promote work-life balance.