Senior Manager, Client Experience

This is a fully remote position, open to applicants in Arizona, +17 more states.

📋 Description

• Lead and enhance the firm's client experience infrastructure encompassing marketing technology, events, and analytics.

• Implement a cohesive, data-driven strategy for client engagement that supports business development, client relationships, and revenue expansion.

• Act as a strategic ally to the Chief Marketing & Business Development Officer.

• Oversee the firm’s events operations and associated marketing technology aspects.

• Manage a growing, multi-functional team dedicated to optimizing client experiences and achieving operational excellence.

• Create and execute a unified client experience strategy within events and marketing technology.

• Ensure alignment of systems, programs, and investments with the firm’s overarching growth objectives.

• Integrate data, technology, and both in-person and virtual experiences to enhance client engagement.

• Convert business objectives into structured programs, processes, and quantifiable outcomes.

• Supervise mailing list strategy and management, focusing on segmentation, targeting, and compliance.

• Collaborate with IT and external vendors to assess, implement, and enhance marketing technologies.

• Provide strategic oversight for internal and client event functions.

• Establish frameworks for event planning, execution, and follow-up after events.

• Evaluate event effectiveness, ROI, attendance, engagement, and contributions to business development.

• Develop dashboards and reports for client engagement and return on investment.

• Transform analytics into actionable insights and recommendations in collaboration with BD and practice teams.

• Offer strategic guidance, coaching, and performance management to direct reports.

• Define team roles, responsibilities, and operational models.

• Manage the Marketing & Business Development department budget to enhance operational efficiency.

• Work together with Business Development, Communications, IT, HR, and practice leadership.

⛳️ Requirements

• Bachelor's degree is required; advanced degrees or certifications in marketing, business, or technology-related fields are preferred.

• 8–12+ years of experience in marketing, business development operations, marketing technology, events strategy, or similar roles.

• Preferably possess experience in a law firm or professional services setting.

• Proven track record of leading complex, cross-functional initiatives that involve technology, data, and client engagement programs.

• Strong knowledge of CRM systems, marketing technology platforms, and data management practices.

• Experience in overseeing events strategy and aligning event programs with business development goals.

• Demonstrated ability to develop and lead high-performing teams, including multi-functional groups.

• Strong financial acumen, encompassing budget management and vendor oversight.

• Exceptional strategic thinking, communication skills, and executive presence.

• Ability to balance high-level strategy with effective operational execution.

• Strong interpersonal abilities with the capability to influence and advise senior stakeholders.

• Discretion in managing confidential information.

• Must reside in one of the following states: AZ, CA, DC, FL, IL, IN, LA, MA, MD, MN, MS, MO, NJ, NY, PA, RI, TX, VA, or WI.

🏝️ Benefits

• Competitive compensation.

• Flexible benefits program.

• Generous 401(k) plan.

• Reasonable accommodations for individuals with disabilities.

• Supportive environment promoting work-life balance.

• Opportunities for career development.

• Professional growth opportunities.