Client Success Agent

This is a fully remote position, open to applicants in Colorado, +2 more states.

📋 Description

• Address and resolve customer service challenges

• Oversee provider activities and their task assignments

• Negotiate pricing for services

• Ensure adherence to service contract terms

• Collaborate effectively with clients, independent service providers, and internal teams

• Manage operational tasks related to customer accounts

⛳️ Requirements

• At least one year of experience in managing small to mid-sized customer service contracts within the janitorial or floor care sectors, or a comparable mix of training and experience

• Proficient knowledge of MS Office applications

• Exceptional organizational abilities

• Capability to adapt and thrive in a fast-paced setting

• Strong attention to detail and precision

• Excellent skills in time management

• Clear and effective communication skills

• Ability to manage multiple tasks simultaneously

• Self-driven with the ability to motivate and influence others

• Capacity to meet or surpass deadlines

• Preferred availability in the Mountain Time Zone

🏝️ Benefits

• Opportunity for remote work

• Monday to Friday schedule from 8:00 AM to 5:00 PM

• Commitment to equal employment opportunities

• Reasonable accommodations available for individuals with disabilities

• Reasonable accommodations provided under the Pregnant Workers Fairness Act