Product Analytics Consultant, Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the onboarding and implementation of product analytics platforms, with a primary focus on Mixpanel.

• Gain a comprehensive understanding of customers’ products, business models, growth ambitions, and analytics maturity.

• Design and evaluate tracking plans, event structures, user properties, and measurement frameworks.

• Assist customers in defining meaningful KPIs and establishing reliable practices in product analytics.

• Develop and optimize dashboards, reports, funnels, cohorts, and retention analyses.

• Analyze user journeys, activation, conversion, engagement, retention, and churn metrics.

• Identify behavioral trends, friction points, and growth opportunities within customer products.

• Convert data into clear, actionable insights and recommendations for product, growth, and leadership teams.

• Conduct regular insight sessions, workshops, business reviews, and strategic presentations.

• Provide guidance to customers on experimentation, segmentation, lifecycle analysis, and data-driven product development.

• Support customers in enhancing analytics adoption throughout their organizations.

• Manage customer relationships from onboarding through adoption, renewal, and expansion.

• Build trusted connections with product, growth, marketing, data, and executive stakeholders.

• Develop success plans aligned with customer objectives, priorities, and expected outcomes.

• Monitor platform usage, customer health, adoption, and engagement levels.

• Proactively identify risks, blockers, and opportunities for improvement.

• Facilitate technical, commercial, and strategic discussions across Omtera, customers, and software partners.

• Handle customer communications, expectations, escalations, and follow-up actions effectively.

• Lead quarterly or periodic business reviews to showcase partnership value.

• Assist in renewal processes and uncover upsell and cross-sell opportunities.

• Collaborate with Omtera’s sales, solutions, and technical teams to ensure a seamless customer experience.

• Provide support to customers in various countries and time zones.

• Work with international clients from Türkiye, the UK, Europe, MENA, and North America.

• Partner with teams from leading global software companies.

• Represent Omtera in customer meetings, workshops, partner sessions, and industry events.

• Occasionally travel internationally for strategic customer meetings, workshops, and partner events.

• Assist customers in successfully implementing and adopting analytics platforms, trusting product data, making informed product and growth decisions, improving conversion, activation, engagement, and retention, and generating measurable value.

• Contribute to Omtera's growth of its customer portfolio through effective delivery, trusted relationships, successful renewals, and relevant expansion opportunities.

⛳️ Requirements

• Minimum of 3 years of experience in product analytics, digital analytics, customer success, consulting, growth, product management, or a related field.

• Hands-on experience with Mixpanel is highly preferred.

• Familiarity with one or more platforms such as Amplitude, Contentsquare, Heap, Google Analytics 4, Adobe Analytics, or similar analytics tools.

• Strong understanding of product analytics concepts, including funnels and conversion, retention and cohort analysis, activation and engagement, user journeys, segmentation, churn, experimentation, and product and growth KPIs.

• Experience working directly with customers in consulting, agency, SaaS, or technology environments.

• Ability to comprehend a customer’s business challenges and translate them into effective analytics strategies.

• Exceptional presentation, facilitation, and stakeholder management skills.

• Confidence in communicating with product managers, growth teams, data teams, and senior executives.

• Commercial awareness and experience in supporting renewals, account growth, or upsell opportunities.

• Excellent written and spoken English skills.

• Strong organizational and project management capabilities.

• Ability to manage multiple customers and priorities independently in a remote setting.

• Proactive, accountable, and solution-oriented work style.

• Experience in creating event taxonomies and measurement plans.

• Familiarity with mobile and web analytics implementation.

• Understanding of CDPs, data warehouses, and customer engagement platforms.

• Basic SQL knowledge or experience working with data teams.

• Experience in SaaS, e-commerce, fintech, marketplaces, gaming, or mobile applications.

• Previous responsibility for a portfolio of international customers.

🏝️ Benefits

• 100% remote work environment.

• Opportunity to collaborate with top-tier international brands.

• Direct partnership with leading global software firms.

• Exposure to projects in product, growth, data, customer engagement, and AI.

• International customer portfolio spanning multiple industries and markets.

• Opportunities for international travel, events, and partner meetings.

• High level of ownership and visibility within the organization.

• A fast-paced environment where your ideas can directly impact our operations.

• Private health insurance coverage.

• Birthday leave benefit.

• Flexible remote-working culture.

• Opportunities for learning, certification, and professional development.

• A collaborative team that values initiative, curiosity, and measurable impact.