Technical Success Manager, Spanish Speaking

This is a fully remote position, open to applicants in United States.

📋 Description

• Create technical adoption strategies to promote ongoing growth in technology expertise.

• Collaborate closely with field stakeholders, such as Sales, Customer Success, and Solution Architects.

• Gain an understanding of customer ecosystems and IT environments.

• Conduct technical evaluations and share insights to identify and mitigate potential challenges.

• Comprehend the technical infrastructures, hardware, and offerings of customers.

• Deliver exceptional customer support regarding the use of OutSystems.

• Document, categorize, and disseminate common customer issues with other OutSystems teams.

• Act as a customer advocate within the OutSystems organization.

• Provide important updates on the OutSystems product roadmap and assist customers with upgrades.

• Regularly visit customers as needed to ensure an outstanding customer service experience.

• Build trust-based relationships with customers by understanding their IT infrastructure, internal processes, and business requirements.

• Advise customer development teams on best practices for OutSystems development.

• Supervise solution architecture design and maintain overall technical quality.

• Interact with Technical Support, R&D, Sales, and Professional Services teams.

⛳️ Requirements

• Minimum of 5 years of experience in Mobile and/or Web application development, administration, or architecture.

• Proficient in Spanish; fluent in both English and Spanish.

• Excellent written and verbal communication skills in English.

• Familiarity with HTML, CSS, JavaScript, relational databases, C#, Java, as well as ALM and APM practices and tools.

• Practical understanding of modern IT infrastructure and networking, including VPN, firewalls, cloud providers, container technologies, and PaaS/IaaS vendors.

• Capability to manage and enhance existing enterprise customer relationships through relationship-focused support.

• Ability to articulate complex information to customers in a clear and concise manner.

• Experience in professional services, support, engineering, sales engineering, development, or quality assurance environments.

• Strong preference for candidates with OutSystems development and administration experience.

🏝️ Benefits

• Professional Development Fund.

• Internal Mobility Program.

• Structured professional development initiatives.

• Genuine growth opportunities with vertical or lateral career advancement.

• Access to industry experts and mentors.

• An inclusive culture.

• Equal opportunity employment.