Client Success Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Serve as the liaison between clients and creative teams.

• Convert ambiguous client objectives into distinct creative guidance.

• Ensure the production process remains efficient and uninterrupted.

• Champion clients’ visions while questioning unclear feedback.

• Identify potential risks early and take proactive measures.

• Enhance the quality of client briefs and contributions.

• Maintain clear, concise, and valuable communication.

• Maximize the effectiveness of client usage of Deer Designer over time.

• Leverage AI to draft, organize, and improve communication and internal workflows.

• Facilitate successful outcomes for clients.

⛳️ Requirements

• Minimum of 2 years in a client-facing position (such as Account Management, Project Management, or Client Success).

• Exceptional English proficiency with clear, structured, and direct communication skills.

• Knowledge of layout, hierarchy, branding, and UX principles.

• Comfortable challenging clients and posing difficult questions.

• Experience using AI to structure thoughts, recognize risks, and enhance output quality.

• Familiarity with creative services, design agencies, or subscription-based business models is a significant advantage.

• Basic knowledge of Figma or Photoshop for review purposes.

• Understanding of asynchronous-friendly workflows.

• Outcome-oriented ownership mentality.

🏝️ Benefits

• Long-term, permanent remote contract.

• 15 PTO days + 10 unpaid days + 2 sick days (after 6 months of tenure).

• Performance bonuses.

• Work anniversary gifts.

• Committed career development opportunities.

• Diverse and inclusive team culture.

• Results-driven environment with no micromanagement.

• Celebrations for milestones.