Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and nurture strong relationships with current clients, acting as their primary point of contact.

• Advocate for Cennox services among existing clients.

• Create and sustain Business Account Manuals (BAMs) for designated service accounts.

• Distribute BAMs to field teams, call centers, logistics, and client service representatives.

• Analyze customer contracts to grasp contractual commitments and expectations.

• Address service-related concerns, escalations, and invoice disputes promptly.

• Schedule and maintain regular customer meetings, along with detailed meeting minutes.

• Conduct video conference calls as requested by clients.

• Examine monthly reports and suggest enhancements for performance, efficiency, and customer satisfaction.

• Evaluate additional Cennox services to uncover new business opportunities.

• Monitor the customer billing queue on a daily basis.

• Undertake other responsibilities as assigned.

⛳️ Requirements

• Proficiency in Microsoft Office Suite, including relevant applications.

• Skills in building customer relationships.

• Strong organizational skills, encompassing time and task management as well as multitasking.

• Knowledge and experience within the industry.

• Professional appearance and suitable backdrop for customer video conference calls.

• Verification of employment eligibility through E-Verify.

🏝️ Benefits

• Equal opportunity employer.

• Participation in E-Verify.