Senior Manager, Client Enablement – Eastern Time Zone

This is a fully remote position, open to applicants in New York.

📋 Description

• Create structured, role-specific learning paths for DeepJudge users and firm administrators.

• Determine the self-service learning components for clients, the contributions of Customer Success Managers, and the engagements that are directly led.

• Manage essential training courses such as Intro to DeepJudge and Intro to Admin, overseeing everything from scripting to recording and publishing.

• Develop and update user manuals, quick-reference guides, and content for the help center.

• Train and support Customer Success Managers with scripts, demo sequences, and facilitation materials.

• Organize and conduct on-site and virtual training sessions for major and strategic clients.

• Collaborate with Product and Product Marketing teams to transform new features into training materials and provide field insights to influence product development.

• Evaluate the effectiveness of training in enhancing user adoption.

⛳️ Requirements

• 5–10 years of experience in client education, training, or enablement within the legal sector.

• Legal background, preferably as a former practicing attorney or in a customer education or enablement position at a legal tech firm.

• Proven experience in establishing a training program from the ground up, including scalable resources beyond live sessions.

• Capability to assess training effectiveness and illustrate its impact on user adoption.

• Practical experience in scripting, recording, and editing videos, along with writing clear documentation.

• Strong presentation skills and credibility when addressing partners, senior attorneys, and firm leaders.

• Ability to build initiatives from scratch in a dynamic company environment.

• Must be located in the US Eastern Time zone; preference for candidates in the New York City area.

• Willingness to travel up to 40% of the time.

• Legally authorized to work in the United States.

🏝️ Benefits

• Equity.

• Incentives.

• Comprehensive benefits as part of the total compensation package.

• Clear progression path to team leadership as the program and business expand.

• Flexible remote work options.

• Opportunity to collaborate directly with prominent law firms and legal teams.

• Close partnership with Customer Success, Product, and legal engineers on a global scale.