Senior Manager, Client Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage client relationships, opportunity architecture, and the production pipeline for the Non-Traditional Business Development division.

• Act as the designated account lead and primary contact for assigned clients.

• Facilitate regular client meetings, create agendas, and oversee the health of account relationships.

• Ensure timely delivery of client updates and status reports that meet quality standards.

• Document and preserve transferable knowledge about clients.

• Oversee use-case architecture across division accounts.

• Transform qualified opportunities into structured outlines and response strategies.

• Provide recommendations on pursue/no-pursue decisions and define response frameworks.

• Approve response frameworks prior to the commencement of production.

• Supervise the daily activities of production analysts, technical writers, and contract personnel.

• Allocate scopes, deliverables, and timelines; review and return work for revisions as necessary.

• Manage the entire intake-to-delivery pipeline from shred review to final review handoff.

• Maintain templates and adhere to formatting standards.

• Monitor contractor utilization against scopes and budgets, and report discrepancies to the President.

• Collaborate with defense and civilian business development leads to qualify opportunities.

• Oversee pipeline progression from sourcing to packaged responses.

• Assist in federal, state, and local pursuits.

• Collaborate with the President for final review and closure of accounts.

• Ensure that accounts adhere to standard processes, coverage matrices, and RACI guidelines.

• Maintain documented procedures and backup coverage for account continuity.

⛳️ Requirements

• Proven experience in leading client relationships within government contracting.

• Familiarity with federal, state, and local procurement processes, including opportunity qualification and response development.

• Demonstrated ability to structure and design written responses, use cases, and technical narratives.

• Experience in directing writers, analysts, and/or contract resources to meet specified quality standards.

• Strong written communication skills; capable of establishing high standards for client- and government-facing deliverables.

• Availability that aligns with client call schedules.

• Comfort with asynchronous hand-offs and providing clear written guidance.

• Prior experience in non-traditional or emerging-technology business development.

• Knowledge of distributed or offshore production support models.

• Existing connections within defense or federal civilian agencies.

🏝️ Benefits

• Standard benefits package.

• Bonus structure available.

• Remote-friendly work environment.

• Flexible coordination through asynchronous hand-offs.

• Equal Opportunity/Affirmative Action employer.

• Accommodations for individuals with disabilities.

• Collaborative and inclusive workplace culture.