Senior Manager, Change Management & Communications

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Implement CDP’s established change management framework and suggest enhancements to standards, tools, templates, and resources.

• Oversee change intake and scoping, evaluate support needs, and propose priorities, sequencing, and capacity.

• Craft change strategies for intricate, cross-functional initiatives.

• Create change plans, success metrics, and implementation roadmaps.

• Facilitate discussions among leadership, conduct stakeholder workshops, and organize cross-functional planning sessions.

• Provide guidance to initiative sponsors and leaders regarding change impacts, engagement strategies, and adoption methods.

• Track organizational adoption, pinpoint obstacles, and suggest mitigation strategies.

• Develop and coordinate internal communication strategies across Teams, email, live meetings, intranet, and other platforms.

• Offer advice to leaders and initiative owners on communication approaches.

• Assess communication effectiveness and recommend enhancements.

• Collaborate on organizational effectiveness, change adoption, employee engagement, and organizational development initiatives.

• Assist with employee experience, culture, leadership development, and workforce initiatives.

• Spearhead employee listening activities, including surveys, focus groups, feedback sessions, and organizational assessments.

• Analyze employee feedback and engagement data to formulate recommendations.

• Evaluate adoption, engagement, communication effectiveness, and organizational impact.

• Convert quantitative and qualitative feedback into insights and recommendations for leadership.

• Identify emerging organizational trends, risks, and opportunities.

• Develop training, enablement resources, and adoption materials.

• Assess training effectiveness and implement ongoing improvements.

⛳️ Requirements

• Over 7 years of experience in change management, organizational development, strategic communications, organizational effectiveness, consulting, or related fields.

• Proven track record of leading complex, cross-functional initiatives and organizational change efforts.

• Experience advising leaders and influencing stakeholders at various organizational levels.

• Experience managing employee engagement, organizational development, workforce, culture, or employee experience initiatives.

• Strong analytical skills with the capability to translate data and feedback into actionable insights.

• Familiarity with Microsoft Teams, Outlook, SharePoint, Salesforce, and internal knowledge or learning platforms, currently TalentLMS.

• A commitment to inclusion.

• Excellent communication and customer service skills.

• Ability to comprehend, create, work within, and enhance processes.

• Capability to work efficiently in a fast-paced and evolving environment.

• Openness to learning and accepting feedback.

🏝️ Benefits

• Support for professional development.

• Equal employment opportunity.

• Reasonable accommodations for applicants with disabilities.

• An inclusive and supportive workplace culture.