Senior Manager, Business Systems

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and steer Apptegy's enterprise systems strategy and ecosystem across IT, Revenue Systems, Engineering, and operational teams.

• Report directly to the Sr. Director of Security & Enterprise Technology.

• Lead a high-performing team comprising systems analysts, administrators, and IT specialists.

• Act as the primary business partner for leaders in Revenue Operations, Sales, Marketing, Client Experience, Finance, and Security.

• Identify fundamental business challenges and collaboratively design scalable technology solutions.

• Advocate for change management, user enablement, system adoption, and the implementation of tools, automation, and process enhancements.

• Integrate cross-functional system roadmaps and eliminate operational silos.

• Convert go-to-market and operational challenges into a prioritized enterprise systems roadmap.

• Architect and sustain data flows across CRMs, marketing automation, help desk tools, data warehouses, and custom workflows.

• Design, construct, and manage point-to-point integrations and API connections.

• Supervise system health, access-management governance, role-based security permissions, and data hygiene standards.

• Mentor and cultivate the skills of systems analysts, administrators, and IT professionals.

• Address complex architectural challenges, troubleshoot integration issues, and optimize essential workflows.

• Assess, procure, implement, and continually enhance internal technology solutions.

⛳️ Requirements

• Over 6 years of progressive experience in business systems, revenue operations, IT service management, or enterprise technology.

• Proven success in managing technical individual contributors.

• Established experience in architecting multi-system data flows, point-to-point integrations (APIs, webhooks, ETL/ELT pipelines), and enterprise data governance frameworks in fast-growing environments.

• Technical credibility with experience in system architecture, configuration, schema design, and integration logic.

• A solid track record of collaboration with executive and commercial leaders across Sales, Marketing, RevOps, Finance, and Customer Experience.

• Active commitment to utilizing modern AI, automation tools, and frontier LLM applications.

• Extensive hands-on experience in administering and architecting Salesforce (CRM/CPQ), HubSpot (Marketing Automation), and Atlassian (Jira/Confluence) is preferred as a standout qualification.

• Demonstrated experience in building or managing automated workflows using tools like n8n and Glean, or integrating Anthropic/OpenAI LLM providers is preferred as a standout qualification.

• Practical experience or familiarity with IT help desk management, service desk ticketing workflows, endpoint/access governance, and IT service delivery is preferred as a standout qualification.

• Strong understanding of the B2B SaaS business model, recurring revenue motions, and operational SaaS metrics is preferred as a standout qualification.

🏝️ Benefits

• Comprehensive medical, dental, vision, and life insurance coverage.

• Retirement 401(k) plan with employer matching.

• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSAs).

• Mental Health Reimbursement.

• Unlimited paid time off, including seasonal (December) company-wide time off.

• Paid parental and medical leave.

• Private medical insurance for you and your dependents.

• Life insurance.

• 15 days Aguinaldo.

• Vales de Despensa.

• Fondo de Ahorro.

• Caja de Ahorro.

• Flexible paid time off policy.

• Paid travel to and from Little Rock, Arkansas for Onboarding.

• Exceptional mentorship and resources to advance your career.

• Professional and personal investment in the growth of employees.