Senior Manager, Business Strategy – Canadian Public Sector

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide subject matter expertise in business strategy related to Salesforce products and services throughout the sales and delivery cycles.

• Position and sell large-scale enterprise consulting engagements by defining the program scope, team, value narrative, and pitch.

• Identify future sales opportunities to enhance ongoing customer value.

• Perform research on customers, industries, and end-users to discover customer needs and experience-driven business opportunities.

• Conduct assessments and facilitate workshops aimed at developing future-state operating models and business visions.

• Identify improvements in enterprise business processes and operations.

• Transfer the pre-sales vision and value narrative into actionable delivery through a Phase 0 roadmap.

• Utilize AI tools in deliverables and activities.

• Create multi-year strategic roadmaps and strategic use cases for value modeling.

• Foster stakeholder alignment, engagement, and buy-in across various functions.

• Assist leaders in adopting digital operating models, governance strategies, and new operational methodologies.

• Promote solution and organizational adoption through the evolution of strategies and expedited delivery cycles.

• Integrate business value strategies into program delivery with program management teams.

• Identify and proactively manage risks until resolution is achieved.

• Mentor and develop Business Strategists and project team members.

• Act as an escalation point and guide team members during customer engagements.

• Support customer renewals and extensions as necessary.

• Enhance the Business Strategy capability within the Experience Services Competency.

• Share methodologies, offer guidance to peers, and contribute to the knowledge base.

• Lead internal strategic initiatives aimed at expanding the consulting practice.

⛳️ Requirements

• At least 8 years of industry experience in customer-facing roles leading complex, experience-driven engagements with substantial transformations.

• Experience in go-to-market support, including scoping, proposal development, RFP responses, and executive presentations.

• Proficient in pitching to C-suite executives, with strong skills in objection handling.

• Background in Business Strategy, Enterprise Architecture, Product Management, Agile, Program Governance, Experience Design, Change Management, and/or Value Realization.

• Experience with the application of AI tools in service delivery.

• Required knowledge of Salesforce products and solution design relevant to Public Sector organizations.

• Demonstrated experience with Canadian Government clients.

• Strong grasp of business value drivers and success metrics for large-enterprise Public Sector organizations.

• Capability to develop industry points of view, including the identification of market trends, responses, and solution offerings.

• Excellent verbal and written communication skills.

• Strong skills in workshop design and facilitation.

• Ability to analyze and synthesize information, making well-founded recommendations in ambiguous situations.

• Proven track record of building customer relationships and collaborating across functions.

• BA/BS or MA/MS in a related field, or equivalent experience.

• Willingness to travel as necessary, up to 25–30% of the time.

• Candidates must be Canadian citizens.

• Ability to obtain and maintain a Canadian Government Security Clearance.

• Eligibility to provide 5 years of verifiable work and residence history for Reliability Clearance, typically from within Canada.

• Eligibility to provide 10 years of verifiable work and residence history for Secret Clearance, generally from within Canada.

• Prosci® Change Management Certification is preferred.

• Salesforce Administrator Certification is preferred.

• Salesforce Strategy Designer Certification is preferred.

• Salesforce Agentblazer Innovator or Agentblazer Legend Credential is preferred.

🏝️ Benefits

• Company bonus, as applicable.

• Equity, as applicable.

• Benefits, as applicable.

• Travel opportunities when required (up to 25–30% of the time).

• Reasonable accommodations during the application or recruitment process.

• Commitment to equal opportunity and non-discrimination.

• AI tools to aid recruiter assessment, accompanied by human-led candidate selection and hiring decisions.