Senior Manager, Business Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the Revenue Operations team.

• Serve as an operational partner to senior leaders in Sales, Marketing, Customer Success, Implementation, People, and Finance.

• Take charge of shared business definitions, data, and processes for commercial teams.

• Develop partnership strategies, commercial models, and provide pricing and margin guidance.

• Mentor the RevOps team, prioritize tasks, and establish team dynamics.

• Acquire knowledge of the revenue funnel, customer lifecycle, and workflows of commercial teams.

• Conduct margin analysis and cost-to-serve evaluations at the client level.

• Propose pricing and packaging strategies for revenue leadership.

• Identify and automate repetitive commercial processes using AI technologies.

• Set up a deal desk with approval workflows, pricing and discount guidelines, and standardized commercial terms.

• Evaluate Sales and Marketing strategies for monthly business reviews and address potential risks.

• Create processes, tools, and automation that align with business goals.

• Initiate AI-driven workflows and automations to minimize manual reporting and reconciliation tasks.

• Implement processes, tools, and automation that function independently without direct supervision.

• Create self-service AI-enabled tools that deliver measurable time savings.

⛳️ Requirements

• 5-8 years of combined experience in consulting or banking, along with operational experience within a company.

• Proven experience in managing teams, coaching individual contributors, providing direct feedback, making talent decisions, and fostering team dynamics.

• Experience in a startup environment that required the establishment of structure in a fast-paced setting.

• Strong analytical and financial modeling capabilities, including forecasting skills.

• Proficient in building spreadsheet models from the ground up and validating AI-generated outcomes.

• Data-oriented and self-sufficient; comfortable working with raw data.

• Solid understanding of commercial principles, including terms, pricing, discounting, margin, and deal structuring.

• Excellent communication skills with executives and cross-functional collaborators.

• Ability to navigate ambiguity and manage competing priorities effectively.

• Persistent in follow-through.

• Capable of constructively challenging the status quo, identifying issues early, and resolving conflicts across teams.

• Industry experience in fintech, financial services, lending, banking, or credit unions is advantageous.

• Must be legally authorized to work in the United States.

🏝️ Benefits

• Work remotely from any location.

• Participate in biannual off-site meetings.

• Enjoy flexible PTO days.

• Receive stock options.

• Benefit from a budget for home office setup.

• Access a budget for work-related travel and co-working spaces.

• Comprehensive health and dental insurance plans available.