Sales Operations Business Manager

This is a fully remote position, open to applicants in North Carolina, +2 more states.

📋 Description

• Oversee daily sales operations for the Voice division.

• Take ownership of weekly performance reporting and booking forecasts, identifying market risks and opportunities for sales leadership.

• Conduct forecast calls, commit reviews, and quarterly scorecards; ensure accountability for sales leaders regarding deadlines and deliverables.

• Track booked orders on a daily basis, providing explanations for significant changes and declines to leadership.

• Investigate and resolve discrepancies across CRM, ERP, and BI systems.

• Maintain the sales hierarchy and territory mappings through organizational transitions.

• Validate recurring reports and reconcile Sales and Finance perspectives on bookings.

• Assist in annual bottoms-up bookings planning for sales and service teams.

• Develop territory and coverage models with sales managers and implement approved quota and territory modifications.

• Lead the integration of sales operations for acquired businesses.

• Manage reporting for Motorola Solutions channel programs and act as the primary contact for day-to-day operations with Motorola’s channel team.

• Collaborate with Finance, Sales Compensation, and Analytics to ensure alignment of data, definitions, and processes.

• Train sales managers on reporting tools and procedures.

• Automate manual tasks utilizing low-code and AI tools.

⛳️ Requirements

• Bachelor’s degree in Business, Finance, Analytics, or a related field, or equivalent experience.

• Over 5 years of experience in sales operations, revenue operations, or FP&A supporting field sales, including responsibility for recurring leadership reporting and forecasting.

• Familiarity with quota setting and territory planning.

• Willingness to travel as needed to support company and customer requirements.

• Advanced skills in BI tools (Tableau preferred), CRM (HubSpot or Salesforce), and Excel.

• Experience with ERP systems (NetSuite or similar) is a plus.

• Strong understanding of bookings, revenue, pipeline, quota, and forecasting, along with data flow between sales and financial systems.

• Excellent analytical and problem-solving abilities.

• Highly organized and effective communicator capable of leading meetings with sales leaders, presenting results with supporting evidence, and holding teams accountable for deadlines.

• Ability to manage fixed weekly deadlines while handling daily ad hoc requests in a dynamic environment.

• Experience in automating reports with low-code or AI tools (e.g., Power Automate, Copilot) is advantageous.

• Preferred experience with Motorola Solutions or manufacturer channel programs.

• Background in two-way radio, communications, or public safety is a plus.

• Sponsorship is not available for this position.

🏝️ Benefits

• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

• Equal Opportunity workplace and Affirmative Action employer.

• Inclusive environment that celebrates diversity.