People Operations Business Partner

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Manage employee relations discussions and investigations, ensuring thorough documentation and compliance with company policies.

• Act as a reliable resource for employees at all organizational levels.

• Utilize knowledge of federal and state labor laws to guide employee relations, leave management, and policy interpretation, including ADA and FMLA.

• Investigate HR practices across states and highlight compliance issues as the company grows.

• Create standards, habits, and templates for documentation in People Operations.

• Oversee employee separations and offboarding processes in collaboration with the Head of People Operations and hiring managers.

• Collaborate on company-wide bi-annual performance reviews, focusing on design, communication, tools, schedules, and follow-up actions.

• Establish function- and role-specific KPIs along with People Ops KPIs.

• Analyze data and feedback to uncover risks, trends, gaps, and opportunities.

• Guide managers on feedback delivery, performance discussions, accountability, and team effectiveness.

• Develop resources, frameworks, templates, and guides for manager enablement.

• Acquire in-depth knowledge of the company’s clinical care delivery, operations, and growth strategy.

• Manage the leave policy administration from start to finish.

• Collaborate on the design and implementation of the onboarding program.

• Assess learning and development needs, tools, and resources.

• Create, document, and enhance scalable People Ops processes, policies, and templates.

• Share ownership of the Notion knowledge base with Operations and ensure its scalability.

• Work closely with Finance, Legal, Operations, Clinical, Growth, Business Services, and Talent Acquisition teams.

• Facilitate organizational change management as the company expands.

⛳️ Requirements

• 7+ years of experience in People Operations, HR Business Partnering, employee relations, or a similar field.

• Background in a high-growth startup, healthcare, digital health, or multi-site operational setting.

• Solid understanding of employee relations, performance management, onboarding, offboarding, policy development, and manager coaching.

• Skillful in handling sensitive issues with discretion, empathy, fairness, sound judgment, and accurate documentation.

• Proven experience in designing or significantly enhancing People Ops programs.

• Exceptional communication and relationship-building skills with employees, managers, and senior leadership.

• Highly organized, results-driven, and adept at managing multiple priorities in a dynamic environment.

• Proficient in HR systems, people platforms, documentation tools, and AI-driven tools.

• Strong analytical skills with the ability to clarify ambiguous situations into actionable steps.

• Familiarity with Notion or similar knowledge management systems.

• Ability to excel in a small team while simultaneously building and executing initiatives.

🏝️ Benefits

• Significant ownership through stock options.

• Competitive base salary.

• Extensive medical, dental, and vision insurance options, with contributions from Rezilient toward premiums.

• Free access to Rezilient's clinical programs for you and your household members.

• 401(k) retirement savings plan.

• Flexible Paid Time Off policy.

• Dedicated Paid Sick Leave.

• 11 paid company holidays every year.

• Paid family leave.

• Optional additional benefits, including life insurance, disability coverage, and a Health Savings Account (HSA).

• A supportive, collaborative, and diverse team atmosphere.