Senior Manager – Automation – RCM

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify automation opportunities within patient access, coding, billing, claims management, payment posting, denials, collections, and reporting.

• Assist in automation planning and assess process-improvement opportunities throughout revenue cycle operations.

• Oversee and implement automation project plans, timelines, deliverables, and execution activities.

• Collaborate with operational stakeholders to prioritize automation initiatives.

• Monitor implementation milestones, risks, and outcomes.

• Conduct comprehensive process analysis to pinpoint inefficiencies, bottlenecks, rework, and operational risks.

• Standardize workflows and operational practices to create scalable automation solutions.

• Promote continuous improvement and workflow redesign to enhance productivity, quality, turnaround time, and employee experience.

• Track, project, and report KPIs related to automation performance, operational efficiency, financial outcomes, and adoption rates.

• Manage the implementation, testing, deployment, and optimization of AI, machine learning, workflow automation, intelligent document processing, and revenue cycle technologies.

• Collaborate with IT, data, analytics, and vendors concerning solution design, testing, implementation, and ongoing support.

• Oversee the automation lifecycle from the development of the business case through stabilization and optimization.

• Ensure that automation solutions comply with security, audit, and regulatory standards.

• Foster partnerships across operations, finance, compliance, IT, analytics, and executive leadership.

• Translate operational challenges into scalable automation solutions and actionable business needs.

• Assist in change management, training, and user adoption initiatives.

• Communicate project progress, risks, outcomes, and ROI to senior leadership and stakeholders.

• Coordinate operational teams, IT, vendors, and business stakeholders to ensure successful implementations.

• Provide mentorship, guidance, and subject matter expertise on automation tools, workflows, and revenue cycle processes.

• Facilitate knowledge sharing, documentation, and training.

⛳️ Requirements

• A Bachelor's degree in business, healthcare administration, information systems, finance, operations, or a related field is required.

• A minimum of 5 years of experience in healthcare revenue cycle operations, process improvement, automation, project management, or related functions.

• 3 to 5 years of experience in leading automation projects, process improvement initiatives, or cross-functional implementations.

• Strong understanding of healthcare revenue cycle functions, workflows, payer processes, and regulatory considerations.

• Proven experience in implementing automation technologies and process improvement initiatives in complex healthcare settings.

• Ability to support cross-functional initiatives and work collaboratively with operational, technical, and business stakeholders.

• Excellent analytical, project management, and problem-solving abilities.

• Experience with healthcare platforms such as Epic, Cerner, Athenahealth, Meditech, or similar systems is preferred.

• Familiarity with RPA tools like UiPath, Automation Anywhere, Blue Prism, or similar platforms is preferred.

• Lean Six Sigma, PMP, or related certifications are preferred.

• Experience in supporting AI-enabled workflow automation or process transformation initiatives is preferred.

• Knowledge of healthcare compliance requirements, including HIPAA and CMS regulations, is preferred.

• Capability to fulfill the physical requirements of the position with or without reasonable accommodation.

• Strong verbal and written communication skills.

🏝️ Benefits

• Eligible for an annual bonus.

• Reasonable accommodations for individuals with disabilities.