Senior Manager – AI Program Enablement

This is a fully remote position, open to applicants in Colorado, +3 more states.

📋 Description

• Design, test, and sustain custom GPTs, AI agents, and reusable AI-driven workflows in Marketing, Sales, and Client Experience.

• Identify and prioritize workflows that can benefit from AI support, including content creation, campaigns, sales enablement, research, reporting, and work management.

• Oversee the design, testing, and documentation of AI solutions, covering use cases, source materials, associated risks, limitations, and requirements for human review.

• Create or manage GPTs, agents, prompts, templates, and workflow accelerators; oversee optimization, usage tracking, and decommissioning.

• Direct the AI strategy, roadmap, governance, and the departmental AI Center of Excellence.

• Convert AI strategy into a practical roadmap that aligns with business priorities, enterprise direction, and governance standards.

• Manage the intake, prioritization, use case review, launch readiness, and portfolio management for the AI Center of Excellence.

• Set responsible AI standards for approved use cases, including risk assessment, content quality, brand alignment, data utilization, and escalation protocols.

• Create and deliver training on AI literacy, responsible usage, and role-specific applications; conduct workshops, office hours, and demonstrations.

• Sustain enablement resources and assist Power User/Champions initiatives.

• Collaborate with various teams including Marketing, Sales, CX, Operations, IT, Innovation, HR/Learning, Legal, Risk, Brand, Information Security, and platform owners.

• Manage dependencies, facilitate change management, and address barriers to adoption.

• Define KPIs, establish benchmarks, and report on AI adoption, usage, productivity, impact, outcomes, risks, and opportunities to department leadership.

⛳️ Requirements

• Bachelor's degree is mandatory.

• A minimum of 8 years of experience is necessary in marketing operations, sales enablement, CX enablement, digital transformation, AI enablement, program management, marketing technology, or similar roles.

• At least 2 years of experience in the AI sector is preferred.

• Familiarity with generative AI tools, custom GPTs, AI agents, prompt design, responsible AI practices, and AI-enabled workflows is required.

• Capability to translate AI strategy into actionable roadmaps, governance standards, use cases, enablement, and measurable outcomes is essential.

• Excellent program, change management, and organizational skills; must be able to handle priorities, stakeholder engagement, timelines, and adoption hurdles.

• Strong communication, facilitation, and training abilities; must effectively explain AI concepts and foster user confidence.

• A data-informed perspective; ability to define KPIs, evaluate adoption and impact, assess risks, and enhance AI solutions.

🏝️ Benefits

• Comprehensive compensation and benefits package available to eligible employees.

• Option for remote work.

• Hybrid work flexibility.